Yvonne B.
Best customer care when a problem occurred.
It's one thing when a company gets an order out promptly and timely shipping, but it is another when something goes wrong after a while and the customer needs help. The response to our issue by Premium Saunas was incredible. Same day email help and update, and not only by one employee, but I think 4 of them made sure we were taken care of. They contacted the manufacturer and always checked on our progress through the process of following directions and ultimately getting a new part shipped and following up with that process too, even offering to help out if anything didn't line up right. We felt there was genuine care to get our problem resolved, and now it is. We would not hesitate to recommend Premier Sauna. As the name says - they are Premier in every way.
Response from Premium SaunasJun 19, 2026
Thank you, Yvonne! We’re glad we could help get everything resolved and that our team was able to support you throughout the process. We truly appreciate your recommendation and your trust in Premium Saunas.




