JC D.
Transparency with wait time needed
Responsive to emails. However product was 5 months late and no compensation or discount given. Just a response saying the company in Europe was on back order. Having paid in full and waiting for 5 months is just not acceptable. Not really helpful with delivery information or building product.
Response from Premium SaunasSep 9, 2026
Thank you for your feedback, James While production timelines from our European manufacturer were outside of our control, we always strive to keep our customers updated with the latest information we receive. We also sent complimentary gifts during the delay as a small gesture of appreciation for your patience. Thank you again for your feedback, and we hope you enjoy your sauna.