Premium SaunasReviews of premiumsaunas.com

I am sorry for the long post, but for anyone looking to purchase, you need to be fully informed. I purchased the Auroom Cala Glass Cabin 59/71 and the HUUM Drop Series 6.0kW heater. The purchase was from the start, including delivery, was a disaster. The delivery truck delivering the sauna had a lift that was too small for the sauna itself. It took them hours to try to deliver it and when they tried to lower it, it rolled right off and bounced off the ground. I told my wife to refuse the delivery, but they couldn't get it back on the truck. I called premiumsaunas.com and they said to accept it and if anything was wrong we could return it or they would replace it. Shockingly, nothing was broken from what I could tell. While assembling the sauna, we hired a licensed electrician who has done lots of extensive work for us in the past, both commercial and construction/remodeling. The directions were not specific to our sauna and where to put certain things like the sensor were ambiguous. Because of this, my wife and the electrician called for help. They told us where to install the sensor, and they were wrong. They told us we didn't need the door sensor and they were wrong. When my wife asked if the wood cage/guard around the heating element was too close, they laughed at my wife. Saying that it wasn't too close. It turns out it was too close, by 2" and was a significant fire hazard. To solve that problem they sent me another one that was the proper size, it went from being a full cage protecting from the heating element, to a small piece of wood that goes around the top. I was absolutely in total disbelief that they laughed at my wife and really put my wife and children at risk. The next problem with that situation is that I now had holes in the wood. I am sorry but when I spend 14k on a sauna, I want it to look good and not have a bunch of holes in the wood, inside the sauna. I was concerned about mold inside of the sauna and in the insulation. They provided me with wood putty and paint to cover it. I was concerned about off gassing but I guess that's better than mold. I learned that almost 2 months later. The door had a huge gap at the top and heat significantly was pouring out into our gym. It made the gym almost too hot to work out in. It took almost 1.5 hours to heat up the sauna to 185 degrees and also the gym itself was 85 degrees. The agent told me that it's good to work out in a warm gym. That may be true, but I bought a sauna for the heat, and I did not want to work out in a hot gym. Part of the problem is that the door was bowed. It spoke with several agents, FaceTimed, sent in videos multiple times, bought newer tools to prove it was bowed. After spending about 10 hours on figuring it out, they finally agreed that the door was the problem and sent me a new one. However, that was after they said that these come from Estonia and that the people of Estonia take the month of August off, so I may not get help for a little while. I got the new door and that did help. I had to cut an extra piece of wood to prevent air flow from coming out at the top. They suggested hanging a towel on the top of the door. They also suggested plugging the air vents with towels. The next issue is that the lights do not work with the app. They claim it does, but it doesn't. I have to use a button inside the sauna to turn the lights on. If power goes out, I have to get a ladder out, go to the top of the sauna, and flip a switch for the lights to work. It is so goofy. The light would not dim. I spent a long time and at their request had the electrician to come back to fix that, fix the sensor that was in the wrong spot and to look at all of the wiring. I spent more money and the lighting equipment they gave me was faulty. They sent me new equipment and it now it works, but not with the app. As far as compensation for our issues, premium saunas offered us $500. I spent dozens of hours on this, and paid more to our electrician for the extra work. Auroom which is Bathing Brands, has not responded to any communication. Initially, they were the ones that gave us all of the bad information with the install. I have left 5 or 6 messages with them, spoken to two agents and was assured a call back. I have heard nothing. I would avoid them at all costs. They do not stand by their product and you are paying for a premium product and are getting a discount product.

My sauna came damaged. Delivery service was not good. I was offered a credit but did not receive it. Would not recommend this company

It took 4 months for the sauna kit to arrive. By that time a lot of wood was worped. Very difficult to put worped tounge& groove boards together. Some of the seder planks were dry rotted in spots. You can push your finger into the board. The prefabricated benches had bad boards,like chipped, chiseled chopped . Damaged. Of you are ok with that , then yes .go ahead. Purchase the thing.

Poor Support on the backend for assembly. The company totally minimize how challenging the assembly is on the larger units.

I purchased a traditional sauna unit from them last weekend and received an email today and said that because they need to ship from VA to CA and asking for additional $162 to ship the unit. But the transaction is for free shipping! I cancelled the transaction and she charged me a 5% fee. I'm reporting them to my bank card and the BBB. Be careful dealing with Carol.