Michael A.
Follow up post purchase was rude and…
Follow up post purchase was rude and unhelpful.
Response from Premium SaunasApr 24, 2026
Hi Aaron, We’re very sorry to hear that your experience felt rude or unhelpful, that is never the standard we strive for at Premium Saunas. After speaking with you, we understand that the interaction you are referring to was with the manufacturer’s team, not with our company directly. Although they operate independently from us, we completely understand how that experience may have been frustrating. When we connected by phone, we discussed the concerns regarding the door and safety rail and reached out to the manufacturer on your behalf. We are currently awaiting your response so we can continue assisting and work toward a resolution. We remain here and ready to help.