Premium MortgageReviews of premiummortgage.com

I would not hesitate to recommend Premium Mortgage to anyone looking for a mortgage. I had great service from each person I interacted with at this company.

They said what they do and did what they said. Thank you for being a professional and transparency organization!

Where to begin. First we started off with Laurie (if I could rate her individually, she would be a 5 out of 5 through and through), however we were then handed off to a processor Michelle. We get our initial email, that states nowhere in it that we cannot electronically sign our documents, which we did because we don't have easy access to a printer, or fax, or scanner and we didn't want to print pages upon pages of paper we will just have to shred anyway. So we sign everything, only to find out at the end of it, they either need us to print and sign or they can send us the docs via DocuSign...we are in MN...where was that option in the beginning? And all this time we are having the worst communication from Michelle...so we are reaching out to Laurie, even though her piece is technically done! Day of closing and we receive our documents...wouldn't you know it, they are wrong! They showed us residing in MI not MN...we had been in contact with the VP as well, who stated she would call us back, and never did. When we brought it to her attention that we did not get a return call, her response was "I didn't want to bother you with another call as I know you have been dealing with this all day"...uh, but you told us you would call us back, setting the expectation we are getting a call, so we are already prepared for an additional call. Just overall the worst customer service we have ever had. We have closed two loans with Quicken directly and never once had to wonder if they would call us back when they said they would, or that our docs would have the wrong state, or that we would have to resign everything cause they didn't accept are signature...oh and the kicker of this whole experience? They actually had to ask me if my husband was real!!! I handle all the finances in our home and so I was the main point of contact...are you kidding me?! They require him to write a letter telling them they can discuss all loan info with me, and he had to send it from his personal email...Would not wish working with them on my worst enemy...or maybe I would?

We recently used Premium Mortgage to finance our first house, we could not have asked for a better or smoother experience. Joel and Theresa were so helpful and quick to respond! I would and will recommend them going forward to anyone needing a mortgage.

Jeanie Nasello was extremely helpful and made this transaction go smoothly, she also seemed generally caring as well. I would highly recommend Premium Mortgage to my friends and family.

I had to deal with a clerk and go back and forth so many times that I almost walked away from the deal.

Joel Mahakian is absolutely amazing, we could not have gone through this process without him. I cannot express enough my gratitude towards him and the amazing work he did for us helping us close on our house.

My experience with Premium was exceptional. This could have been a very stressful time, but things went relatively smooth for my Fiance and myself. They communicated all the way through the process on what paperwork they needed and why. At the end, the closing was right on time.