Precision Door ServiceReviews of precisiondoor.net

I received a call from the Precision technician letting me know he was at my home. When he called I was 1 block from my house. Jaylen, the technician asked me if he could park in my driveway. As I was driving to my home I could see he was already in my driveway. I told him yes. He walked into the garage, lifted the garage door about 1/3 of the way up and said my springs were bad. The springs should be able to hold the door up by itself at this point which was not happening. He then told me that since my springs are bad the motor should be replaced. He then asked for a fan and bottled water. I asked him for pricing and told him I don’t have bottled water. I did turn the fan on in the garage. I did get him a glass of ice water. He went to his truck and a few minutes later wanted to know if he could come into my home instead of discussing pricing on the back porch. He said he was hot. The pricing for the springs and motor were approximately $2,000. I told him that he didn’t even get up on the ladder to look at the springs or the motor so how does he know they are bad. He also did not bother to look at the sensors. The company I work for installs and repairs dock doors. I called my boss/owner to ask him if this pricing was reasonable. He told me definitely not and they are way over priced. The technician came down $50 on pricing but that was it. I told him no thanks and paid him the service call fee. I had parked across the street so he could get in/out of my driveway. When I told him no thanks and I started walking to my car and told him where I was going, he asked me if I wanted him to move his truck. The lack of common sense, over pricing – no – gouging, lack of preparation as far not bringing his own fan and drinks is not conducive to a good customer relationship as far as I am concerned. I used Precision in the past and it was a good experience. Not any more. My boss had his service manager come to my home and made an adjustment on the motor for up and down movement and the door is working properly. Bad move on Precision’s part. No recommendation and I will make it a point to tell everyone about this. I don’t know if this just target women but it does look like there are a few reviews from men who have been scammed with their pricing and unethical tactics.

Hey I just want to leave this review for the tech you guys sent me very professional and I will recommend him to everyone I know in this community. His name was Javier " javi" thanks again. I'm grateful for this door installation. Nice and smooth.. thanks again person doors.

I would NOT recommend this company. They sent someone out for a $75 charge. I told them on the phone that we had a broken spring. The lady said the charge was $334 - no matter what size door it was. HAH! What a joke... the price he gave us was $1554. We had to waste $75. We are seniors on S.S. We had a friend recommend someone and they charge us $375... out the door!!

I used the chat on their website to easily set up an appointment the next morning (I set it up the previous evening). Jake, the tech, showed up early and was able to fix our door within 20 minutes. Overall, a good experience. They gave us a price before starting the work and everyone who I interacted with was professional. I will definitely be calling Precision Door for any future garage door issues.

I have used Precision Door Service for a number of years to service my garage door, and when that door aged out, to replace frame, motor, controllers for my present garage door. Most recently, I needed help on a wall-mounted remote, and the technician (Jamal) arrived the next day on time and did trouble-shooting, and replaced the unit (under guarantee). He also gave maintenance advice. Besides Jamal, who has responded several times with excellent results, I have been helped by other technicians. All technicians and office staff are tops with regard to professionalism, depth of knowledge of their product, and courtesy. I highly recommend Precision Door Service.

Got a ballpark quote over the phone for a new door opener keypad and frequency change because someone in our neighborhood ended up on the same frequency as us. After the tech did the job, he tried to bill me twice what I was quoted. I said I wasn't paying that and he said we'll just make it right then and bill you what you were told. He then handed me a quote for $4,750 in other "repairs" that needed to be done on our 7 year old garage doors. For example, he said we needed new torsion springs, instead of simply adjusting them. We live in The Villages, FL, which is the largest retirement community in the United States. They're simply trying to take advantage of senior citizens.

Disappointed to say the least with your service on a 5 year old garage door opener that you sold new. The $65.00 for a fifteen min. service charge for something you don't stock parts should have been explained when making the appointment for service. The original cost of the opener was $500.00 including installation, your quote of $400.00 and 3 weeks to replace a blown circuit board seemed high but the $900.00 replacement was a no-brainer when compared to your competitor's $200.00 to repair or $500.00 replacement both within a week quote. Good luck with your business your going to need it at this rate

I CALLED AND THEY CAME OUT WITHIN AN HOUR. DUSTIN WAS GREAT AND EXPLAINED THE PROBLEM WITH MY DOOR AND WAS ABLE TO COMPLETE THE REPAIRS IN A TIMELY MANNER.