Precision Door ServiceReviews of precisiondoor.net

Called for a simple tune up on garage door, they were offering a $25 coupon, When D showed up I asked him about the tune up cost... he quoted from his phone $400+ change out rollers, balance the door, etc. I said absolutely not. He then requoted me $197.87 (included the $25 discount). So I thought I understood him to say, he would check the rollers, inspect the springs, spray the moving components with silicone and make sure the door was balanced; thinking that this would involve a ladder, and some physical labor. Nope, he just stood there and turned in circles sprayed the silicone, closed the garage door, opened it again and said the springs were balanced. It took minutes. I asked for a receipt, he said the would email it. Didn't do that either. After I wrote the check, I was disgusted that a company would charge such an unreasonably inflated price for a simple task Called their office spoke with K. related my discontent with their pricing, she forwarded my message to two managers, J, H, and the owner R. Someone would call me back, I waited four days crickets! They may be on high legal ground but morally they are on quicksand!!! I am a senior citizen living on a fixed income, I want $100 back, that is fair! Practice what you preach, or stop preaching!

My wife left the house at about 7:00 AM this morning, and the garage door would not open. We have used precision door services in the past and always had good results, so I called them and they were able to send Dalton to the house in less than an hour from the time I called. He was pleasant and knowledgeable. He gave me time estimates for every step of the process, and he was always exactly on time. He was able to take care of our problem and also attend to other issues he found that were sure to cause a future problem. I was extremely happy that our garage door issues were expertly diagnosed and fixed within three hours. Precision door services has earned my five star review, as has Dalton. We will definitely call them first anytime we have garage door issues. Charlie Booras, MD

They installed a new garage door opener at a cost of$2,600 2 month ago and it failed after a week and a half. Called and they sent techs out to look at it and they reported that the logic board in the opener failed and needed replaced. I have called 4 times since then and each time told someone would get back to me. No one has ever got back to me, no call, no text, no email, nothing. I am seriously concerned if they have gone out of business. I would not recommend them at this time.

This company has been an absolute nightmare to deal with. I’ve had two warranty issues already, and now I’m dealing with a third — all within a short period of time. My garage has been torn apart for weeks, and now I’m told it’ll be weeks longer before they even get the parts they need. Completely ridiculous. Their workmanship is flat-out sloppy. The window frames literally fell off in under 24 hours. When they replaced the top panel, they damaged the second panel, and instead of owning their mistake, they’re avoiding me. This company does not stand behind their work, does not take accountability, and clearly does not care about the customer experience. I regret ever hiring them. If you value your time, money, or sanity, go anywhere else.

The company was recommended by a neighbor when I arrived home after a month away and my 20 year old Liftmaster garage door opener didn’t work. The tech was very professional and asked about what features I wanted, which was just basic. He installed a basic Genie unit which costs about $400 retail so the charge for labor was $1800 for an hour and a half work.Because we’re too old to be lifting the door by hand, we paid through the nose.

My technician was fine. He was quick, professional, and efficient. Unfortunately, the pricing is the BIG issue. I wish I had researched the cost of the materials before agreeing to the work. I completely understand that companies need to mark up materials, but the markup I was charged was excessive. Here are some examples from my invoice compared with prices I found from local hardware stores: Garage door hinges: I was charged $20 each and needed six. The same/similar hinges are available locally for under $5 each. That is roughly a 300% markup. 16' reinforcement struts: I was charged $140 each for two. I found comparable pricing online for approximately $80 each. End bearing plates: I was charged $90 each for two. I found pricing of approximately $65 for two. T-Rail Bottom Seal, 3.5" (16 ft): I was charged $143.49 total, or $8.99 each. I found comparable pricing for approximately $5 each, which would have been about $80 for 16. I understand that businesses have overhead and need to make a profit, and I expect some markup on materials. But there is a significant difference between a reasonable markup and charging several times the readily available retail price. The technician himself was not the problem. My concern is the material pricing, and I feel customers should be made aware of these costs before the work is performed. Unfortunately, after seeing the pricing and doing my own research afterward, I would not use this company again. I also intend to share my experience with friends and family so they can research pricing before agreeing to similar work. My advice to anyone considering using this company: get an itemized estimate and compare the material prices with local retailers before authorizing the work.

I never received my door and they promised me a refund and I still have not received my refund. This place is a scam and we will be sharing on all of our social media channels about this experience first hand.

I am a contractor and I scheduled an appointment for a garage door measurement. I called on a Friday and scheduled for the following Tuesday, and was given a window of 8 A.M. to 12 P.M. I made it clear to the person scheduling that I needed to be on site to remove the plywood covering the opening so the tech could measure. The day before my appointment, I got a text confirming the appointment, and advising that the technician would call 30 minutes prior to arrival. I had to drive for over an hour to get to my client's house so I could be there to meet the technician. At 11:30, there was still no call to confirm arrival time, so I called the office to get an ETA. The woman on the phone told me she would send a message to the field tech and have him call me directly for an update. 22 minutes later, I got a call from the tech advising that he was 45 minutes out - unacceptable. The territory I service in my business spans from south of Fresno up to Yuba City in the north and east as far as Auburn - and I start my day in the East Bay - yet somehow I am able to narrow my appointment windows to within an hour, and most times, half an hour. I understand things happen, or you run into a situation that you didn't expect, but the time to let your client know is BEFORE you are late, not after you've missed your window. I don't even have an estimate from them and my experience has already been terrible.