Praesidus WatchesReviews of praesidus.com

Response from Praesidus WatchesApr 14, 2025

Hi Udit, Thank you for your honest feedback—we're sorry to hear that your experience didn’t meet expectations. We understand how frustrating it can be to encounter unexpected charges, and we apologize for the lack of clarity around our shipping policy. We will try to make the shipping costs more visible to avoid any other customer going through the same experience. As for the strap quality, that’s certainly not the impression we want to leave. We’d love the chance to make it right—whether that means sending you a replacement strap or exploring another solution that better fits your expectations. Please feel free to reach out to us at [email protected] so we can take care of this personally. Sincerely, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 14, 2025

Hello Young, I’m very sorry to hear about your experience, and I completely understand your frustration—especially after receiving a second defective watch. That’s absolutely not the experience we want any of our customers to have. We also regret that the return process has felt burdensome. We’re currently working on streamlining our support and return systems based on feedback like yours to make things more efficient and less frustrating for our customers. Please reach out to us directly at [email protected] so we can ensure your return label is sent promptly and the issue is resolved as quickly as possible. We truly appreciate your patience and are sincerely sorry that we’ve fallen short in your experience. Best regards, Oscar Chabrat Brand Director & Co-founder Praesidus Watches