Here at Premier Pet Transport, we put puppy and driver safety first. We are pet transport specialists with over 20 years of experience in commercial, private and ground transportation. We determine the safest method of travel based off a wide range of factors from breed, size, age and location to make sure each puppy has a safe and relaxing trip to meet their new family. We take pride in offering unparalleled customer service.
Premier Pet Transport (pptbooking.com) has 2,856 customer reviews on Five Star Index, with an average rating of 5.0 out of 5.
Also known as
pptbooking.com
Website
pptbooking.com
Category
Pet Services
Location
West Plains
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 28% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Texted before with updates on eta.
was ontime polite and very professional
Elaine, formerly caramel was in very good spirits.
I have no complaints.
JC
Jaime C.
Ryan and Titus were so friendly and…
Ryan and Titus were so friendly and communicative throughout the process.
MB
Mendora B.
My dog was picked up from Indiana on…
My original concern was lack of follow-up and failure to return emails/calls, not assigning medical fault for my puppy’s condition.
I purchased the white glove delivery service and later learned my puppy was picked up on Tuesday and delivered on Saturday. This multi-day transport duration — during which puppies remain confined to individual carriers except for care breaks — was not clearly communicated in advance.
After delivery, I reached out seeking follow-up regarding potential exposure during transport, specifically so other families could be appropriately informed and aware. I did not receive a response until posting publicly.
Had I understood the length and nature of the transport associated with a “white glove” service, I would have made different arrangements. The continued focus on disputing unrelated issues rather than addressing the communication breakdown reinforces the concern raised in my review.
INITIAL REVIEW:
My dog was picked up from Indiana on Tuesday and delivered to Southern California on a Saturday. Very disappointed with the amount of stress (4 days of travel) inflicted on a 3 month old puppy. Had I known these details, I would have traveled to the dog myself.
MOST IMPORTANT PART: My dog arrived and was diagnosed with two parasites within 24 hours of delivery.
DUE DILIGENCE: I would like to speak with someone at Pet Premier Transport to ensure other families are aware of potential health risks associated with multi-day transport and That one dog has been confirmed infected during the transport in which their animal(s) were present. I reached out via email to pet premier transport last week and have not heard anything back.
RESPONSE TO PPT:
There are 24 hours in a day. 78 Hours is just over three days. The dog was in your care on the 6th, 7th, 8th, 9th and then delivered on the 10th. While it isn’t necessary to argue over hours I’ve noticed a bit of discrepancy in your calculations which a business having operated to 20 years should do better.
The ER veterinarian report that is based on the MEDICALLY DIAGNOSED condition of the puppy states that the incubation window was 5-40 days. Given that he went in on the 11th and you picked him up on the 6th this definitely falls within that window.
While I do not blame PPT for this condition I am concerned with a few practices:
1. What is the required health report window before transport?
2. Do the Driver’s check dates before accepted the puppy into care?
3. Why wasn’t i notified of the transfer dates, that is how many days it would take to deliver the puppy.
4. Because the dog had a parasite depending on where you stopped for potty breaks it is possible that the dog shed the parasite in multiple areas in the US along the way.
I understand that families travel with young children everyday. The only different is, they’re typically with their family and not in cages.
Response from Premier Pet TransportJan 28, 2026
Response:
Thank you for your message. Because accuracy matters, I would like to clarify several factual points in your review that are not supported by the information you referenced.
You stated that your veterinarian identified an incubation window of 5–40 days. Five days equals 120 hours. As previously noted, your puppy was in our care for far less time—only partial portions of two days. Based on the incubation window provided by your own veterinarian, it would not be medically possible for the puppy to have contracted the parasite while in our care.
While you indicated there was nothing to argue about, your review contains implied accusations that are not fact-based. This type of misinformation is damaging, particularly when it contradicts documented timelines and medical definitions.
Regarding your questions:
• Health certificates: USDA regulations require certificates within 30 days for ground transport and 10 days for air travel. Your puppy’s documentation met these requirements.
• Driver verification: Our drivers verify health certificate dates before accepting a puppy.
• Length of transport: We were not asked to provide transport duration but would have done so if requested.
• Potty breaks and exposure: We do not use public rest stops or parks. Puppies are cared for in play pens with potty pads to eliminate exposure risk.
We maintain standards that exceed USDA requirements. Safety is the foundation of our operation.
While we sympathize with your situation, we are not responsible for your puppy’s medical condition. Your review does not accurately reflect the care or standards provided, and we stand behind our protocols and professionalism.
Dear Mrs. Baker,
We did pick your puppy up on Tuesday and completed delivery on Saturday morning. We arrived in your area late Friday evening; however, rather than delivering your puppy late at night, we made the decision to keep him until the following morning so that you and your family could get a full night’s rest and begin your bonding and training experience with your puppy during the day.
Your puppy was in our care for approximately 78 hours. The drive time alone—without stopping for fuel, meals, rest, or puppy care—is approximately 33 hours. Even if you had driven yourself without stopping for those necessities, the round trip could not have been completed any faster. Driver and pet safety are our highest priorities. Both our drivers and the puppies require regular stops for meals, rest, and potty breaks. Traveling with a puppy is much like traveling with a child, as they need time to stretch, eat, rest, and be properly cared for throughout the journey.
Families travel cross-country with children every day, and this is not considered unsafe or inhumane. For this reason, we feel it is unfair to suggest that your puppy’s transport distance alone constituted neglect or poor treatment.
Regarding the parasites noted upon arrival, we provided you with veterinarian-confirmed information explaining that these parasites could not have been transmitted during transport. The incubation period requires approximately one week after exposure before testing positive, and your puppy tested positive within 24 hours of receipt. Additionally, each puppy travels in its own individual, pet-safe travel carrier and is not exposed to other animals at any point during transit. We adhere to very strict safety and hygiene protocols.
While we do understand and sympathize with your concern regarding your puppy’s health and your dissatisfaction with the situation, the facts indicate that the cause is unrelated to our transport services. We are confident that your puppy was well cared for at all times and that we provided a safe, professional, and responsible service.
Sincerely,
Premier Pet Transport
EN
Earl N.
Buck and Dalton M
Buck and Dalton M. Arrived right on time with my puppy! Great service!
MV
Michael Van H.
Ryan and Titus were great delivering my…
Ryan and Titus were great delivering my new Great Dane puppy. They kept me informed of their progress and helped transition the delivery, allowing me to move my new puppy the fenced backyard, before getting me to take care of all the paper-signing. Friendly and personable, even through Texting as we communicated over their trip.
AB
Alex B.
10/10 recommend for puppy transportation!
Ryan and Titus did an amazing job with the transportation and delivery of our puppy! We received him happy and healthy, and on time. The way he talked about our little pup gave us comfort because we knew that he actually spent time with him while transporting him. We would definitely use your service again!
SF
Steve F.
Absolutely phenomenal service
Absolutely phenomenal service, great communication. Our pet arrived safe, fed and happy
RA
Robert A.
Ryan and Titus delivered our miniature…
Ryan and Titus delivered our miniature schnauzer and were ahead of schedule. They communicated extremely well and kept us up to date, and did an excellent job of bringing our new boy to us. They were wonderful, compassionate and very friendly!
