Ranked among the best companies for customer service in the United States, we are proud to deliver electricity to about 1.4 million customers in 29 counties in central and eastern Pennsylvania. We employ nearly 2,300 people and maintain 50,000 miles of...
PPL Electric Utilities (pplelectric.com) has 61 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Luis Lopes B.
It took a while to get to the costumer service here in PENNSYLVANIA, however there is this professional called Hellen, she was amazing! gave me an incredible assistance and all the information that i needed and encouraged me to choose whatever is bet for me. She is definitely a top 5 employee!
stratguy O.
Horrible customer service. Every time you call they have you on hold at least 30 minutes before they answer. 3 times I had to hang up because after a 40 minute wait was still on hold. PPL, how about learning about real customer service and part with some of your big profits and hire reputable and extra personnel to help customers. I ended up not switching to PPL as my supplier because I couldn't get any one on the line.
Anthony G.
Calling customer service is absolutely awful! Called several times, waiting over an hour, with no answer/help. Unacceptable and unprofessional! Hire more people!!
Tashua
Absolutely the worst. You could spend days and weeks trying to get a hold of your old person and you can’t. Absolutely terrible.
Tom R.
The company lied to me for over 24 hrs that someone would be out to fix the electric problem. I told them exactly what was wrong and they kept telling me somoeone would be there with in 1-2 hors. at 9pm on Friday night they said the repairs were suspended. No one came until 8:50am on Monday morning. The 2nd transformer was exactly what I told them was wrong. It was right outside the house. They could have much better customer service, training and customer communication.
Lisa Q.
The right hand doesn't know what the left is doing. I have been told 2 different things regarding my security deposit. First I was told I could get my security deposit back in February. Now after speaking with someone today, I was told that I don't get it back and I was told incorrect information . The supervisors refused to get on the line No way this company going to keep my money when I pay over 500 monthly for bills. You all need to do like me start reaching out to the CEO. If we flood his email enough he will look into the company he represents.
Dustin G.
Pp&l is the worst and most expensive company I’ve ever had, just got my bill for the month and it’s $500 , last month was $250. Tried to call numerous times with a wait time of 30 minutes that I gave up after an hour and a half. Just bought a house in the poor part of Columbia city and my Morgage is $2300, my gas is $250, and electric is now $500, water is 61, trash is $30. That’s not counting my truck payment insurance , food, etc… I’m gonna lose everything because of corporate greed, no way my electric doubled I haven’t changed anything and my heat is gas which is turned way low so I can afford the bill. They make getting ahold of them so hard because they just want you to pay it, they also charged me a $130 fee for delivering the electric🤣 wtf is going on in this world. I’m looking for a new company.
Liam M.
I genuinely don't understand how a company who seems to thrive on incompetencey has been in business this long. For months now my account is considered a contractor instead of a Tennant this means I can't pay my bill. Now if this was a company with an above room temp IQ this wouldn't be a problem, however this is ppl we're dealing with so of course there's a problem. Apperantly their "customer service" is unable to fix my account or direct me to someone who can figure it out. Also their customer service is only available Monday through Friday during business hours. You're a power company you can't afford at minimum a weekend call center? I have lived in 4 states and 6 military bases the fact that ppl is not only the worst power company I've dealt with it's not even close. At what point does incompetencey end and criminality begin?
