Ranked among the best companies for customer service in the United States, we are proud to deliver electricity to about 1.4 million customers in 29 counties in central and eastern Pennsylvania. We employ nearly 2,300 people and maintain 50,000 miles of...
PPL Electric Utilities (pplelectric.com) has 61 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Michael D.
PPl doesn't think it's customers are important enough to have anyone available for customer service on the weekends or overnight, you can make a payment to restore your power but it won't be turned back on until the next business day has to bear the heat watch my food in the fridge go bad.
l H.
Terrible customer …”dis” service from ppl. It started with a very rude female rep who kept muttering unkind comments to my questions about my bill,..and went downhill from there. (they claim that I tried to refuse paying them…they went directly to my bank account instead of sending me the bill, and were refused access: so in retaliation they now only accept cash payments!) I’m 85 years old and this is now a hardship for me to follow their latest demands. Could not get customer service. (I DID speak with one male rep who was polite although not able to help.) The date this all started is not May 1…but later in May. Software won’t allow me to change date.
Rosie M.
Prices keep going up and we constantly lose power, 12+ hours to have power restored!!!!
nick S.
Horrible they are allowing people with small children and older people freeze this week because they dropped the ball on a snow storm they knew was coming. It is so sad to have to leave your home for heat at night
April R.
I made a payment and they charged me twice and put my account in the negative. I was hung up on me 5 times, really ignorant, they said I called it in which I never do, I have the emails to show what was supposed to be charged
Stan
I have over 30 accounts with you and now i am trying to open a new one and is asking me for Deposit over $500. This is ridiculous. I am failing formal complaint with PUC
George S.
PPL Customer service is the worst. All I wanted to do was pay my bill, No one was able to help me, system kept rejecting my account number. Customer service was telling me it was a good account number and kept sending me back to the bill pay sytem to be rejected again.
Turd F.
Literally have not had power for two nights. PPL, you do one thing. And you do it poorly. I get there were storms. But two nights? So far? And no update as to when it’s coming back on. 11:00 am. 11:00 pm. Now it’s apparently unknowable. I pay my bills on time. I pay the price increases. I deal with traffic issues while you cut half the trees down at the side of the road. Now I have spoiled food in my fridge and freezers leaking in my garage. Good performance should be recognized. As should poor performance.
