Bill L.
Online customer account system has been fixed.
PP&L is a reliable electric distributor (5 stars) but their online customer interface is absolutely worthless (1 star). When I tried to log in, it simply went around in circles with me by blanking out my user ID and password. It did NOT tell me my user ID or password was invalid, it just blanked them out. I tried in three different browsers and got the same trash. When I complained to the Better Business Bureau, PP&L first deleted my account so I could create a new one, which I did. This did not fix the problem. Then it said it would open a ticket with its IT department, and that was the last I heard of the matter. When I tried again today, I got exactly the same problem. Just to be sure I am being fair about this, I tried not only Chrome but also Brave. UPDATE March 12; the problem appears to have been corrected but it took a long time.