I ordered a 2023 hawk on Amazon, received a call last night, said red was no longer available, wanted to trade for a black one and compensate $20. I want the red one, I told the guy, so next step is to exercise my Ohio right on Bait and Switch law. If I wanted black I would have ordered black!! I know these are cheap knock off bikes, however I am very mechanically inclined and can upgrade.
VE
Van Edward S.
I received a moped with a bent front…
I received a moped with a bent front axel and i contact the company immediately. i sent them an e-mail about it and they force me to provide pictures of the bent axel. they said they needed it to make sure they sent the right part. they had model number and vin number how could they not send the right.
LQ
Luis Q.
X-Pro Bd125-11 125cc Motorcycle
X-Pro Bd125-11 125cc Motorcycle, also known as a Venom x22, absolute trash of a bike. Broke down on me multiple times, vibrates more than intercourse toys, does not reach to speeds advertised, poorly put together, electrical issues galore and this is just off the top of my head at the moment. There's so many things wrong with this bike, these guys should be ashamed of themselves for selling and marketing this as they do. This bike isn't even work $200 let alone $1600. Stay away from any company that sells this or any other bikes similar to this. I hope your company goes bankrupt to hell, to say the least!
NO
Nova
THE WORST CONSUMER EXPERIENCE I'VE HAD!
With the issues I’m currently facing with them and all of the reviews and small claims cases brought against them, they have a clear, and very deliberate, history of scamming consumers. I am kicking myself in the butt for not researching them before purchasing THREE dirt bikes from them.
One of the bikes, an Apollo, is fine, but it’s the 2 Pro Max bikes they sold to us that are defective and they are refusing to make it right.
The X-Pro Storm, my son hasn’t been able to ride since we received it on 3/6 and my other son has only been able to ride the X-Pro Hawk FOUR times, for 15 minutes each time, and now he can’t ride it at all.
When we first contacted them, they said it was the carburetor, so they sent a new one, and we replaced as instructed, but obviously that did not work. Their ‘suggestions’ to fix them have been to 1) take the bikes to a neighbor to look at (?!) 2) they sent the SAME instructions to us via email 3 times and now they’re just ignoring us
We even took the bikes to a PROFESSIONAL mechanic (instead of a neighbor as they suggested), that exclusively works on power sports, who ran diagnostic tests. He said we were sold garbage bikes and to return them to who we purchased them from
Their ‘customer service’ rep has told us 2 times that we need to cooperate with them and that these are bikes and not toys 🤬🤬
They had asked for us to send them videos, which we sent on 4/18 and a few hours after we sent it, we received a message ‘the recipient server did not accept our request to connect’. On the 19th I sent a follow up to that message, and didn’t receive ANYTHING from them until 4/23. That response was them stating we sent the video to the wrong email - we REPLIED to the email address THEY were using when they asked us to send them videos
I was fine when we first started trying to troubleshoot the issues, but after a while with them giving us the runaround and ignoring us, we’ve requested FOUR times for them to send us the prepaid shipping info we need to return the bikes and receive a full refund for both bikes. They refuse to address that - I am very well aware they are trying to push us out to 90 days when their ‘warranties’ expire, so they can wash their hands of us
We are done asking them to return the money they have pretty much stolen from us. I swear, I’m not usually like this! I’ve NEVER had to threaten anything, especially taking someone to small claims court. However, after my personal experience and the experiences others have gone through, I have enough back up to file a formal compliant with the FTC.
I’ve seen consumers wanting to do a class action lawsuit against this company and consumers who have taken them to small claims court. There is enough evidence that this company has been scamming consumers by selling expensive, defective products, and then REFUSING to fix and/or refund
I hate to have to take it to this level, as I have MUCH better and more productive things I should be doing with my time, however, I’m not going to have close to $2,000 stolen from me and hopefully I can prevent this from happening to even more people
TI
Tim
Unresponsive
The wont even respond when I request a return
BD
BNacc D.
I have not actually bought a bike yet.
I have not actually bought a bike yet.. but I have had some phone calls to inquire about different bikes. Someone has answered every time and was helpful every time. I really think most of the angry people on here need to have a reality check. You're buying a Chinese bike/ATV that is being mailed to your house for dirt cheap! Of course Powersportmax is not going to refund your shipping cost and pay for return shipping. That would be suicide as a business, incurring a $600 loss every time someone whines about their dirtbike not starting and wanting to send it back. They are not a dealership, they're a warehouse and the prices reflect it, so of course they are going to encourage you to fix the bike on your own, send you parts, or try to reimburse some of your repair costs. As far as the bikes not working... well you get what you pay for. I see people on here crying about two $2,500 quads not working or not welded right. Come on! You would spend 10-15k on 2 name brand quads from a dealership. So you have to know this going in that there are a lot of risks including shipping damage, and you're going to have to be mechanically handy at some point in your ownership. Don't be so naive. You don't get to have it both ways when you cheap out like that. If you're willing to take the risk, potentially get your hands dirty, and have realistic expectations of the situation, then save some money and go for it. If not, save up a lot more money and go buy from a dealership.
YZ
Y Z.
BOUGHT A CLASH 200 EFI
I BOUGHT A CLASH 200 EFI. THE BIKE IS AMAZING ON THE ROAD AND RIDES SOFT.
POWER ON DEMAND, VERY RESPONSIVE. DON'T PUT ANYTHING BELOW 90UNLEADED GAS AND MAKE SURE TO CHANGE OIL ON TIME. PURE SATISFACTION 🤝🏾
LJ
Lorenzo J.
I got a titan250cc this bike is trash…
I got a titan250cc this bike is trash won't stay started for nothing looks cool, but all parts are low budget as heck! DO NOT BUY! the return policy is outrageous $300 to get it shipped to you(you will not get it back) $300 to send it back out of your own pocket. Don't waist your money guys! Go to a local bike shop where u can't get the run around. Powersportsmax SUCKS SUCKS SUCKS