powersmartusa.comReviews of powersmartusa.com

BUYER BEWARE OF POWERSMART- I purchased what was supposed to be a NEW snowblower from POWERSMART USA. They sent me something that was obviously used. It had a frayed wire and all types of scratches and dents, At first I asked for an exchange because I believed they would do the right thing like most companies but they didn't. They actually gave me the runaround with terrible customer service but then they finally admitted the obvious. They said they were not going to pick up the item that they knowingly sent to me used and defective. Imagine a power company not able to pickup a large return of an issue that is their fault. That is what I was told. Go to the BBB and look at their reviews and you will see that they send out used merchandise. Then they fight you tooth and nail instead of trying to make it right. I'm speaking from experience. Just Don't do it!!

I purchased a powersmart snowblower Model #MB7006A in January of 2024. I was able to clear my drive three times with it prior to it no longer being able to be pushed. In my experience Power Smart is built with Chinezium which is the cheapest material available worldwide. It also contains Unobtainium which is customer service and parts availability. Good luck if you actually buy one.

Order arrived promptly. Customer service was excellent. Part is very good quality.

I am extremely disappointed with my experience with PowerSmart. I placed an order on the Januarty 27th and expected reasonable shipping and communication. By February 5th, I still had not received my package, so I contacted customer service. I was left on hold for 45 minutes and never received an answer as the call was disconnected. That level of customer service is completely unacceptable. To make matters worse, I received an email later on February 5th stating that the package would finally be sent out — well after it should have already arrived. When the package eventually showed up, it was too late to be useful. I no longer needed the item because of the delay.I attempted to contact the company but of course no answer. Despite the inconvenience and their poor communication, PowerSmart refused to issue a refund. The offical response was "Alternatively, we’re currently offering a cashback option: If you decide not to return the part, you can leave us a positive review and receive a $15 refund as a thank-you—no return required." Between the shipping delay, lack of customer support, attempt to bribe a postive review and refusal to stand behind their service, this has been a very frustrating experience. I would not recommend ordering from PowerSmart based on my experience.

Order SH704156/Hex Screw/Locknut Parts were very high quality and shipped quickly and packaged nicely. Both items brand new and excellent condition.

We purchased this snowblower on January 15 from Walmart.com put it together and took 1swipe don’t driveway. Almost immediately stopped moving. Had a repair man look at it ant it was the drive belt was installed very loose and fell off the machine. Tightened the belt for 75 bucks took and it worked perfectly for about a week!! Then it stopped going into reverse. I dealt with that till a couple days ago when the drive cable came loose. Had the same repair guy look at it and said the 2 bolts that belt the drive belt were sheared off.this machine is junk!! The customer service is a joke!! Called and waited 45 minutes till only go to voicemail and never called back

I own an older PowerSmart 208cc snowblower. This is my second time ordering from PowerSmart website. The site is extremely useful in obtaining parts diagrams and thusly ordering the parts. The last order I needed to correspond with customer service. They responded with directions pertaining to an extra part I ordered that I didnt need to order. Over all I am able to keep my older snowblower running due to availability of parts. Great website, user friendly, and parts availability.

The company was helpful and sent the part numbered in the owner's manual, however the part did not match the part in the machine. This was just a print error in the manual, not the fault of the seller or the machine, The company is credible with good quality products.