PotterybarnkidsReviews of potterybarnkids.com

purchased an embroidered backpack for my son for Christmas. He started using it when he went back to school in January, and by the end of April, the plastic zippers had broke I have owned five different backpacks over the years from pottery barn kids. Two of them are over six years old, but the quality of the product being sold as diminished immensely I contacted customer support in April and again in August I was told that they do not honor any warranties outside of six months even though I had contacted in April because they did not get all the information they needed They refused my request to send a new one At the price point that you’re paying, it should not feel like you’re getting your backpack from Amazon Pottery Barnes product has definitely been made cheaper in order for the company to make more money yet their prices did not go down I’ve attached a picture of the broken As well as the other ones that have lasted, you can noticeably see the difference in material used

I purchased a baby dresser for my disabled son. It cost over $800 and in less than a year the drawer broke! I want them to fix the drawer and perhaps someone else could use it. Thus far, they are refusing?! I don’t expect money back but, please fix it!! I should have gone to Walmart!

They sent me the wrong item and although it was their mistake, they expected: 1) that I print out the return label (I don’t have a printer and they won’t give you a barcode) 2) I drive to UPS to return the item 3) the correct item will not be shipped out until the incorrect item is received and processed They would not provide a partial refund even though I had to waste my time and my item came very late. For the record, the CEO makes $27 MILLION EVERY YEAR. And they can’t give me $50 back because of their mistake? Or at the very least ship the wrong item immediately. The one good thing was you can contact customer service through text.

Ordered 2 kids adarondak chairs as gifts. Ordered July 8. Received confirmation would be delivered to store July 13-21. NOPE STILL HASNT ARRIVED- update now says 29th) NOT in time for the party and wow CUSTOMER SERVICE IS WORST IVE EXPERIENCED. I will NEVER shop here again

I bought two different pricey gifts for two different families. Both times Pottery Barn Kids left out my gift card but were quick to take my $8.50 for gift wrapping. I was so embarrassed to have to call to see if they got it. No message in either gift so they had no idea who sent it!!!! Unacceptable. My God Son thought I just did not acknowledge his first child.

I have ordered a loft bed for my daughter on the website. First, they delivered a broken bed. Second time they came with the replacement but couldn't wait for 15 minutes until the service elevator would get free. They simply went away. I asked them for a specific time for the delivery to ensure that I can be at home when they come. They refused to do that. Their third attempt to deliver failed today. NO SHOW with no explanation or warning. I will NEVER buy anything else at Pottery barnkfids. The most terrible customer service, I've ever encountered.

I made an order for a stroller and cars seat for my daughter they sent the stroller and no car seat, I spoke with a women who asked me to send the stroller back so they can send both pieces at once. The women told me she would ship everything out the next day and I would get it by the shower which is next week. I looked at the shipping and they keep pushing the date back, this is unexpectable I have called a few times to speak with someone and noone has accurate info DO NOT ORDER FROM HERE they take your money and give you the merchandise whenever they want

Having our first child due in April this year and ordered the Blythe Dresser and topper back in November 2024. The dresser was delivered on Jan 25th 2025 and we were told by the driver that they would be delivering the topper within the hour (I guess it was on another truck?). We waited all day and no topper was delivered. We reached out to customer service and they ended up having to place a replacement order. We were told the topper would come between Feb 2nd-20th, more likely in the earlier time frame. It is now February 26th and we had reached out for an update and heard nothing back. I also was not able to search the new order on the website, when I did there was no tracking information. I called Pottery Barn Kids again and they let me know that the topper now would be delivered between Feb 20th-March 13th (really cutting it close to my due date at this point). You pay a lot of money for a topper ($200) and then the additional delivery service (+ tip because it is not the delivery drivers fault). This also requires you to be home for delivery, which is difficult when both parties work. Overall the furniture itself is nice, but this entire situation is the reason for the negative review.