PotterybarnkidsReviews of potterybarnkids.com

I ordered a Christmas gift for my baby well in advance, expecting it to arrive on time. Instead, after 5 days, my order was refunded without any notice, explanation, or communication whatsoever. Customer service did nothing to inform me, offer an alternative, or even apologize. I only found out because I checked my account myself. This completely ruined my plans and caused unnecessary stress during the holidays. If an item is unavailable, the bare minimum is to notify the customer and provide options — not silently cancel an order for a baby’s Christmas gift. This shows a total lack of professionalism and care. Very disappointed. I would not recommend ordering from here, especially for important occasions.

I’ve recently purchased ALOT of items from PBK as Christmas gifts. 1. Expensive and they DO NOT PRICE ADJUST when goes on sale … even within a week!!!! Only adjusted if item is not delivered…what the WhAt!??? Is this a scam or what??! I just purchased last week! 2. Quality is really bad. Purchased “Chelsea” kitchen… parts of it is just a Lowe’s type small side cabinet. NOTHING special for the price! I have to pay an exorbitant amount of shipping to return. 2. Customer service is the WORST I’ve experienced. Rep could not even tell me where my closest store would be if I wanted to do an “instore” return. Rep told me to check on google! WHAT??!!! I do not recommend

Fraud ! Scammers ! DO NOT order from them!!! I placed order of two items and they automatically charged me. The next day they charged my card AGAIN!! And now they keep on trying to get more money from my card . My bank advised me to cancel the card . Scammers !!! My money is still on hold by them!!! No items received !!! I was charged 3 times in total!!!

Still waiting on an order from October. Every time I chat. I’m told all the reps are busy and they don’t allow waiting. Poor service. I’ve waited for this item since October and paid way too much. Very disappointed and frustrating. Will never order from these people again.

I ordered a baby gift 7 Nov. The delivery date was stated to be 14 Nov. I needed it faster so I paid extra for faster delivery (3 days). On 25 Nov I contacted their customer service as the package hadn't arrived, and was told they did not have the product at the moment of delivery and the fast shipping only applies once they get the product in stock. I was not informed the product is not in stock, but was allowed to pay extra to receive faster than by 14th. The baby gift is now humiliatingly late and have paid money for a gift that did not arrive on the promised date, let alone faster. How is this even illegal?

I ordered one girls' jewelry box. They shipped me two instead. I was honest, called them and told them what happened. I was told to take it to UPS and tell them "return to sender." I did that; however, because the box was opened and merchandise removed UPS could not send it back. I came home; called Pottery Barn again. I was on hold for some time when they finally sent me a prepaid shipping label. The company never acknowledged my efforts to be honest and take the time to do the right thing. I offered to donate the box to a "Give a Christmas" but they want it back. I have to go back to UPS again to see if they will take the shipment. SO disappointed in the way they handled this situation. The two agents I spoke with were very nice; however, management never took the time to recognize my efforts and be kind enough to have the jewelry box donated.

THE WORST EXPERIENCE. I WOULD NEVER BUY FROM POTTERY BARN KIDS IN MY LIFE! No matter how cute/adorable the item looks, the shipment is a completely SCAM! I purchase my son and I, Halloween costumes on Oct 12th to be here by at least a couple of days before Halloween. Guess what? It's going to arrive by Nov 3rd. Even though I contacted costumer service just the 2 days after the shipment was supposed to arrive (apparently by Oct 22nd) to find out it wasn't even been shipped yet.... Of course NO ONE gave me a clear reason why but " I'm sorry there's not much I can do about this" the representative was just rude and careless about the issue I paid $350 CAD for costumes we are not going to even use.

My package was damaged in transit and the customer representative refused to do anything to help me other than send an email up the chain. He was rude, made no effort to ship out a replacement or provide any solution to remedy the problem. He abruptly said that it is not Pottery Barn’s responsibility to front another delivery fee… So now I have a package that is being held by Purolator indefinitely and no refund or ordered items to speak of. It has been almost 20 days now… I will never purchase from there again. I am going to have to dispute the charge with Visa at this point.