PotterybarnkidsReviews of potterybarnkids.com

I submitted a negative review about an order but I do have to submit a positive review to the Customer Service team at Pottery Barn. They turned my negative experience into a positive one even after it was my error on the second order. Great Customer service to Linda and Jenine! thank you so much for your help

I went to the Miami store at Merrick. What a great experience. Roly helped me better understand a lot of the questions I had regarding assembly of one of the strollers and the options available. I highly recommend this store. I was there after 7pm which might have helped with the crowds

Wanted to say how much I appreciate the help of the Pottery Barn for Kids (and the whole Williams-Sonoma Inc) customer service team for helping me out with a special birthday present for my grandson. I had ordered a chair and accidentally shipped it to the wrong address. While it did not process the way had “expected”, they were able to deliver the chair to the corrected address at no additional cost and before his birthday. And my grandson *loves* the chair. Having worked in customer service for a Fortune 1000 company, I know the effort put forth by the team to make this happen and wanted to express my true appreciation for all their help!

I've had an amazing experience with PotteryBarn Kids. I purchased a floor lamp with glass shades from them and accidentally shuttered one of the shades myself a couple of months later. I wrote to the customer support asking if I could purchase these shades, but they instead sent me a set of shades for free, knowing it was my fault. If I can count on them standing behind their products to that extent I'll keep buying from them for sure. Thanks PotteryBarn, great job!

I bought a toy box and unfortunately the item was defective. The screws came off and fell into the toy box from the door hinge. My daughter thankfully didn't find them. If she had she would have eaten them. I wanted to see if the store had any recalls on them. They had not. The manager was going to let her head office know that this had happened. I just wanted to make sure no child in the future has a problem with this toy box and that parents are aware that this happened to ours. The manager gave me a further discount which was very nice. The toy box still works so I will keep it. I do love it.

I love to shop local and I really think twice before spending money at larger stores. PB Kids was excellent and I'm so glad I purchased from them. From start to finish, the entire experience was outstanding. I ordered the Tree House Bed for my son. I was supposed to get a 10% discount on the bed and it didn't go thru on my online order. I called cust service the next day. Immediately they refunded the 10%, even on the shipping charges! (Which were quite high because this was a huge bed!). The bed arrived and the white glove service was excellent. They took off their shoes and had this gorgeous bed up in less than 30 minutes. The boxes and packing material were removed before they even entered my home. The bed itself is well made! There isn't even an off-gassing for the wood / finish. Also, I had asked PB to hold the bed until the end of the month when we would be moving into our new place. They had no problem with that and in fact called several times just to keep me posted of the shipping situation and where the bed was being stored for me until shipped. LOVE the customer service and the quality of this bed.

I allways using this site for buying my kids almost anything!