PotterybarnkidsReviews of potterybarnkids.com

Disappointed :-( ordered a chair as my granddaughter’s Christmas gift on Dec 5 ~ it is now 2025 and still have not received it. I contacted customer service twice who advised it could take 21 days to receive. I informed them their website clearly stated I would receive the item before Christmas when I had ordered it. The tracking status shows it left their warehouse but no updates after Dec 9. Both reps said to wait, not one person offered to investigate it. I again sent a third note by email, no response. For an upscale home store I expected more quality service. I will not be purchasing from them again and have called my credit card company to dispute the charge.

Did an engraving of names on Christmas stocking but bringing my PB Christmas stocking that I previously have from US and they give me a brand new one without prior notice and didn't know where they place my old stocking. It slightly different but its the memory that it has been with the family with our first dog and when my first child born. If i know they gonna change it to a new one I wont do it in the first place. Wasn't too happy about it PBK Fortitude Valley.

Ordered a monogrammed jewelry box as a Christmas present. They sent one with the wrong name! Told me to send back and they would send a replacement. I shipped it out and then got a notification my order was cancelled bc they are out of stock!!!!! I called and asked them why it still shows in stock on the website and says the website doesn't get updated right away. What a shitty company. Done ordering from them.

Pottery Barn Kids SCAM. I which I would have read these 93% one star reviews on trustpilot. If you have a gift card for Pottery Barn Kids, they will cancel your order. I happened to use my reward points with Amex to get $50 gift card and paid the remaining balance with my cc for a holiday gift. They cancelled my order late at night. All prior orders I placed using regular cc were processed. They purposely cancel orders for customers who use gift cards. DO NOT BUY Pottery Barn giftcards unless you wish to get stuck with useless piece of plastic !!!!!!

I bought their Lodge Plaid Sherpa Back Throw Blanket and should have realized a company that doesn't allow reviews on their items could be a problem. I had the blankets engraved as well. The quality was beyond terrible. The engraving was not in the color I ordered, there were loops of string sticking out all along the engraving, plastic pieces covering the blankets. One of their blankets even looked used with all the debris all over it.

Wow. I came here to leave a one-start review and now I realize that their customer service is terrible across the board. But I'll add mine here as well. I ordered a monogrammed sherpa robe for my niece for Christmas. I paid for the personalization in plenty of time. When I received the robe, it had nothing on it. So I immediately called. They no longer had the original color in stock, so I settled for another color. However, they refused to expedite the shipping to get it to me by Christmas. (Still 10 days away). They said the soonest they could get it to me was January 5. I went to the website while I was on the phone with them. The website said it would still arrive by Christmas. So I was just going to order another one myself. However, the customer service woman told me that they were so backed up on orders that nothing was arriving by Christmas. So a bunch of people are ordering gifts right now thinking they will arrive in time - even though the staff apparently knows they can't fill them all. Anyway, really really really bad business. However, Jo was the woman helping me and she was lovely and did her best. I felt bad for her - I'm sure she's getting a ton of these phone calls.

What a nightmare! Ordered two Christmas tree ornaments ($7.00 each) and ostensibly to avoid shipping costs, checked off “pick up in store”. As I hit pay a charge totalling more than the two items appeared (14.99). I immediately tried to cancel it. When there was no option to do so, I called customer service. They couldn’t help as it was an “online order”. Three weeks later and I received a tax invoice (I live in Canada) for 1.82 x 2. Not sure what I am supposed to do with this as there are no instructions. I have not received the ornaments. I will never buy from them online again. I plan to contact my credit card company and see if they can cancel the charges as I was not informed of the shipping charges until after the transaction was processed. Be wary of PB charging practices that are not disclosed to the consumer at time of purchase.

I placed an order on 30 September 2024 for 7 Christmas stockings (totaling roughly $315) with shipping/arrival dates at the end of October. It is now December 5th and I have not received 4 of the 7 stockings. The current arrival date of these stockings is January 2nd (originally October 30th, then December 2nd and now January 2nd). Of course the website says if you order these SAME stockings now they will arrive December 10-16. Not only is this extremely frustrating and a complete lie, the 3 stockings I have received and paid $15 to be monogrammed have all been monogrammed at different heights on the stocking cuff. Some serious retraining on how to monogram items is needed by PBK employees. The monogramming should be in unison as it is shown on ALL of PBK stocking advertisements/examples on the website. I am nervous that when I receive the last 4 stockings that they too will be monogrammed poorly. This will be my final purchase. What was supposed to be a special purchase to commemorate completing our family, has instead turned into a complete nightmare. Never again.