zehnderella
Beautiful Stunning Product and A+++ Customer Service
I love to shop local and I really think twice before spending money at larger stores. PB Kids was excellent and I'm so glad I purchased from them. From start to finish, the entire experience was outstanding. I ordered the Tree House Bed for my son. I was supposed to get a 10% discount on the bed and it didn't go thru on my online order. I called cust service the next day. Immediately they refunded the 10%, even on the shipping charges! (Which were quite high because this was a huge bed!). The bed arrived and the white glove service was excellent. They took off their shoes and had this gorgeous bed up in less than 30 minutes. The boxes and packing material were removed before they even entered my home. The bed itself is well made! There isn't even an off-gassing for the wood / finish. Also, I had asked PB to hold the bed until the end of the month when we would be moving into our new place. They had no problem with that and in fact called several times just to keep me posted of the shipping situation and where the bed was being stored for me until shipped. LOVE the customer service and the quality of this bed.