PositiveReviews of positive.energy

Absolute scammers! I signed up for a 4 year contract, within the first year I completed a huge renovation on the property which included disconnecting the gas for 6 months, in these months I was being charged up to £500 per month as an estimated rate, at this time I was trying to move to a new supplier as my bills were never consistent always from £50 to over £500. I tried to leave again 6 months ago and I constantly get told they will send me an early termination fee but I never receive them. In the last 3 months my gas bill alone has gone from £200 per month to over £1300 per month with no explanation, I have been on the phone endlessly trying to resolve this, one person says its estimated and the next says its from the meter I constantly get cut off and have to restart the complaint process. I have told them my business now has to leave the premises as I can not afford to pay these bills but they will not release the meter to the new tenants unless I give them the details of the new tenant, the building is also being sold to a new landlord and they demand the name and contact details of the new landlord, due to GDPR this is illegal for me to pass on but until I do they will not release me from the agreements and continue to charge me almost £70 per day gas, I have asked to end the contract and they will not allow this and I refuse to my bills until they resolve the increase of my gas bill alone alone by £1100 per month, this morning I received debt collector letters and a threat to disconnect my building at further costs. None of the complaints have been resolved as they are still sending me bills of £480 for 8 days of gas when my business was closed over the Christmas period with added £60 each month with no explaination for what it is for. I installed a brand new low energy boiler and it runs for a maximum of 5 hours per day during the cold season, its a small yoga studio and now I have to close and I am unable to pass on the meter to the next tenant. My landlord, myself and the new tenants are being forced to lose money by this company. They are criminal outfit and breaking the law in so many ways, companies like this should not be allowed to hold people and businesses to ransom, I do not have an answer what I can do next unless I settle a bill of over £4000 for gas alone since November. I will be contacting the ombudsman and Ofcom today and I hope I see this scum of a company in court one day. Do not touch this company.

I know energy companies have a bad rap, but this one is beyond terrible. I can not begin to explain how frustrating their processes are. I have been debating 10 quid with them for 3 months. They blocked my transfer to another energy supplier, then I chased and hassled them, it took 2 weeks to get them to release my gas service, and in that 2 weeks, they billed me 2 x paper bill charges and standing charges = 10 quid, for nothing! the gas was off, the flat was empty. They need reporting to Ofgem / Ombudsman. The customer service is based in India. There is never a good phone connection (even in central London), and customer service have no authority to take actions or solve problems, they just log tickets, then you get an email back 2 weeks later with a response "computer says no". It is infuriating. I've spent more than 4hrs on the phone to them, and I know 10 quid is not worth that time, but out of principle I refuse to allow them to put unpaid bills against my name!

AVOID AVOID AVOID The biggest rip off company i have ever come across. They get you to sign up and then within a month change my FIXED fees to double, then tell me its in the small print that prices may vary. I regret from the day i signed up with them and cant wait to finish the contract. This company should be looked into by the government as what they do should be illegal.

Should be zero stars Taken money out off my bank far to much money and still waiting for call back from manager Postive energy

This company are thieves if you want to be robbed then join them. I was not even in a contract with them and they were taking money out my account and then told me I could not leave them until I paid a balance I never owed!!

Worst company in the world, new tenant and changing the tenancy but they’ve literally been awful. Left me on hold for 1 hour then cut the line. Robin bhatti is cancer to your team… stay away!

I recently had an outstanding experience with Mr. Chaitanya Trehan. He is incredibly sociable and humble, making it easy to communicate with him. He resolved all of our issues promptly and was always available to answer any questions we had. His responsiveness and dedication to client relations are truly commendable. Kudos to Chaitanya Trehan for providing such exceptional support and service!

Arshiya, very helpful lady