PositiveReviews of positive.energy

DO NOT USE! Useless Company! Been trying to resolve electricity bill issues with this lot for months. Haven't been able to get a straight answer out of any of the staff. Promises to sort it out from them with no result. Absolute joke. Now received a letter from BAILIFFS with a demand to pay the outstanding amount of £173.77 within 5 days or additional £600 will be added. Been trying to pay for months ffs!! Can't pay today as its a Saturday and office closed. No option to pay via telephone till Monday. No option to pay online as not got a log in. Even Downloaded the PE App but no option to register, we don't have log in details! Deleted App. Can't get hold of Bailiffs as number constantly engaged. Nightmare! DO NOT USE THIS COMPANY!

I've experienced significant issues with this energy provider. For months, they have ignored my accurate meter readings and continued to bill me based on estimates, resulting in overcharges. Despite numerous attempts to resolve this, including phone calls and emails, the problem persists. Their customer service is unhelpful and ineffective. I strongly advise looking elsewhere for your energy needs

Terrible company, avoid at all cost. We have just bought a business property which happened to complete on the same day PE cut the power off to the building. I am told this was due to none payment of a bill by a previous tenant of the previous owner, which is fair enough. However, they now will not turn it back on and just keep telling me there is a large debt outstanding and it needs paying first. However, this is nothing to do with me or my company, which the customer service staff acknowledge but they then cant or wont do anything to resolve the matter. Our solicitor has sent them a copy of the purchase agreement to prove the change in ownership, we have also sent photos of the meters and new bank details etc. The power has been of 3 days now and we have had to delay the office refit and network refit as there is no power for them to operate or test anything. We are supposed to have 15 staff moving in next week to work from there, but not possible without power! I have now had to threaten legal action if it is not restored in order to recover the cost to our business of not being able to trade if this continues. This company is a joke and needs to be shut down by the Ofgem.

Worst company ever AVOID at all cost Absolute shambles, we are a small salon and being charged ridiculous amounts on estimates,when we have sent meter readings. Now with the ombudsman to help, one of our bills came out at £49000 for a month. Now that is laughable. Very unhelpful 0 customer service 🙄 now stuck in a contract until the end of this year.

avoid this company like the plague,nothing but problems serious over charging going on,tried taking £4000 on direct debit on month 1 when bill was only £350,giving meter reads and still they keep estimating bills,now there threating with baliffs,staff there very un helpful,this has all been going on for over 1 year

A change of tenancy, and they are passing me around different agents, kalpana.sharma has never replied, after 4 emails. nidhi.goyal is now also ignoring my emails, and now from all these reviews I can see this is how Positive energy treats everybody.

Stay well clear of this company . We stuck to the end of the contract term which we never signed and still they trying every trick in the book. They have been paid regularly without fail. no customer service We have been battling over one year Fake company of scammers

Shit house of a company. We struggled paying the high bill that came through from higher then normal usage from our tenants. putting us in serious difficulty. I called them up to set up a payment plan and saying what we can afford to get the rude chap say no and demanded more or they would cut the power off to the tenants telling me that it will be my fault. I asked him to escalate it to a court matter or to a debt collector as he was so in reasonable and he refused and point black said he’s cutting the power off. Very rude and disgusting company. Oh and if you want to talk to anyone you have to spend 30mins on hold. On another matter they tried to over charge us £3500 for gas we didn’t use. In the end they agreed it was a mistake and then charged it again with threatening emails. Again we had to prove it was incorrect to barley get and apology. You can’t even talk to someone in this country. Shocking service. If I could do -5 stars I would If you’re thinking about going with this company don’t. Octopus energy is way better! As soon as my contract is up im leaving these idiots!