PositiveReviews of positive.energy

Spoke to Muskat (430) today re problems with meter She was extremely polite and helpful

Positive Energy are the WORST energy company I have dealt with. They owe me money, which is based on their own calculations, yet are now ignoring my emails after months of trying to sort their mess out, where they continually charged me at business rates, when we have never been a business but are domestic customers. I think my new suppliers are also experiencing delays in the changeover process, which was supposed to have happened in June. I must have written over 50 (fifty) emails but nobody seems capable or willing to settle, what is a relatively straightforward, problem. I have also raised a formal complaint, but so far this has been ignored.

We left a property in 2021, did a change of tenancy, gave all information regarding new tenant and we are still down as the currant tenant on their system. They don't care, don't read your emails and it's like talking to a brick wall.

Horrible customer service. 3 weeks now and still no reply.

Really Please with there service.