Portland Leather GoodsReviews of portlandleathergoods.com

I was invited to review via email after my purchase, and apparently it's either still under review, or they chose not to post. Having found no other way to share my experience (they have Facebook ratings disabled and no Google review option), I posted a visitor comment, maybe two days ago. Two other customers shared similar experiences or commiserated. That's been deleted. So I decided to remove a star from my original review they haven't shared and write one here. Pros: The leather is good quality. The website shows firmness and pebbling vs smoothness based on color. Cons: Quality of the bag itself. Stitching is uneven, color not as expected, and while I knew the product is unfinished, the suede on the inside leaves chucks that stick to your belongings. The Luna bag came to me loose in a cardboard box with a piece of tissue paper over it, no stuffing to preserve its shape, as expected. I wrote an email to them (no number to be found) and didn't get a response until I emailed another four days later. I asked if it was normal for the shedding and the bag to be packaged as it was. They told me they are clear with their product description and have many satisfied customers, but said I'm welcome to return (didn't answer my questions). To return, you only have the choice between store credit or paying return shipping (you paid shipping before, so keep that in mind). I decided to swallow my mistake in trusting other reviews and their marketing and lose the little over $20 total shipping (to me and back). Unfortunately the shipping label they gave me that is supposed to be taken by FedEx couldn't be read by them, so I took it to USPS, and had to pay over $17 return shipping as opposed to the promised $11.99. I've lost nearly $30 from them. Someone commented on my post before being deleted that she'd had to pay over $20 in just return shipping! If you are having the issues and they are either not acknowledging or removing your comments, share other ways they can't control. I'm sorry to anyone else who has struggled with them, and happy for those it did work out with. Just keep in mind our poor experiences are as valid as good experiences.

I ordered two 'second' items and returned one. The quality is fine but their customer service leaves much to be desired. I wish I had known in advance how my refund would be reduced for shipping charges and even though they state that a refund will be processed within one week, more than two weeks have already passed since the packages was received (FedEx tracking) and I'm still waiting. Emails at the two-week mark generated an auto-responce but no actual response. There are lots of great leather goods retailers out there! I will look for another next time.

they scam you to share phone and email for extra discount that doesn't work or owrks just the same as the one printed in the home page in the website ...

I just received my small bucket bag in less than a week after I ordered it and was surprised it came came so fast! Love the leather smell, not a chemical smell. The color is great. I was considering returning it for the larger bag but with all of the bad reviews I think I will keep what I have. I have no complaints.

I just don't understand the negative reviews! I am overjoyed with my 'almost perfect' mini crossbody bag I just recieved! It is perfect!!!! As soon as I opened the box, my nose was greeted with the wonderful smell of leather. Inside the box was a lovely thank you card and a small business card sized card with care instructions and a web address for more information, if needed. The bag itself was stuffed with paper to hold its shape and carefully wrapped in tissue paper. I unwrapped the tissue with some fear as I had, unfortunately, read the bad reviews, so I felt disappointed before I even opened the package. Was I in for a huge surprise! The bag was absolutely gorgeous!! The leather is soft but firm enough to hold its shape. It's exquisite! I am in love and SO sad I gave one minute of credibility to the negative reviews. If you are on the fence about buying one of these...just do it!!! You will not regret your decision. Thank you, Portland Leather, for a most beautiful bag! I absolutely love it and WILL return for more purchases!

Only posting positive reviews is terribly misleading. This is bad business. I spent 175.00 excited for my two new bags and when they arrived I immediately had to throw the box on the porch - no joke. Bags so chemically laden it filled the room instantly. This is not good business. Use this review as heads up. These bags don't smell anything like leather they small like chemicals. What is it??? Formaldehyde....So chemically laden I had to get them out of my house to breathe. I don't want to touch them even to box them up for return. Be careful. These products would not be allowed in a retail store. You cannot smell any leather. Bought the bucket nutmeg and another nutmeg some other does not matter I am not keeping them.

These poor reviews have to be bs imo. I ordered 2 different bags from them almost two years ago. I've reached out to customer service for advice twice. Once about how to remove a scratch from my bag. And another to ask about buying new hardware because the screw back on a stud fell off. Even though both of these problems were no fault of the company they sent me free items to fix them. They sent leather conditioner for the scratch and new hardware On top of the excellent customer service the bags are top quality. Real thick leather and heavy high quality hardware. I've had the bags for almost 2 years and they both look great still. These are the only 2 bags I've used in that entire time, so they definitely get a lot of use. I'll continue to purchase from this company every time I need a new bag

Ordered the black circle bag on December 14th. Portland Leather received payment and no confirmation number, no delivery date, and Customer account can’t be logged into. It is a week and a day later and still nothing. I have sent several emails and all I get back is, we will contact you in 1-3 days. It’s been 9 days and still nothing. I will be contacting the BBB if no handbag is delivered or a refund ASAP!!!!!!!