Portland Leather GoodsReviews of portlandleathergoods.com

Nice site. Good one i am happy. Satisfied. Bingooo

I’m not sure where all the bad reviews are coming from but I just ordered my first bag and it’s perfect, it’s a imperfect bag with no imperfections and smells lovely, like leather should , I cannot vouch for the return policy, yes they are a bit slow to get back to you if you send a email ( it was 4-5 days ) but my bag is gorgeous.

The reviews on the website are all 5 stars. I find that very hard to believe with all the problems. There is no phone number for customer service, charge for shipping back returns even if your exchanging. There inventory is so sporadic. The last 3 months many bags come with a foul odor. The color of some bags rubs off on your clothes. They find every excuse for their stand declining. I could go on but I think you get my point. Think hard before ordering. The reviews are so inaccurate.

I have never dealt with a company with no customer service. I had a problem with a duplicate order and there is no one to call only email and guess what? 1-3 and maybe 4 days before they get back to you. By then it’s too late to stop shipment so I’m charged and then I have to pay for shipping return. I have purchased quite a bit but Never never again will I purchase from them and I will let all of my friends know. What kind of company has no customer service? Only Portland Leather.

Took forever to process my return, and they make you pay for shipping to send the item back to them, so you’re not even refunded the full amount. Given what a hassle it was to get my money back, I would never order from them again. Very disappointed with the customer service.

It doesn't look as good in person. I got the Mulberry color, it looks dull not as vibrant. Strap is too long. I don't care for the thick white treading or the type of metal used. It wasn't worth the price

Ordered some purses and accessories for my daughter to choose from for Christmas - she didn't like the purses and chose to keep a wallet and makeup bag. I then initiated a return for the ones she didn't want ($300 value). I packed them up and sent. A couple of weeks later the box came back to me - looks like FedEx may have damaged the box and repackaged it. Portland must have their return service set to "return to sender" instead of it continuing back to them (1st red flag). There's no number to call and when they didn't respond to my email I opened up a chargeback with my credit card company. They then got back to me (of course) and said they would contact FedEx (?) to take care of the issue. A month went by and my CC company put the charge back on my card. I called to find out what happened, and they said Portland told them they couldn't refund because I had the items. SMH. I finally managed to get another return label from Portland with the promise that they would refund once received. Of course, they didn't and every email came with a new ridiculous question from Cassia. They even asked me the names of the items I returned and when I went back to check my order, they had deleted the entire thing from my account. Finally had to send more documentation to my CC to get my money back. Once that was done, they responded telling me they couldn't issue the refund because the CC had taken care of it. I have 15 emails back and forth with Cassia dodging my refund. Stuff like this gives small businesses a bad name and I will post this review everywhere I can where they don't have the power to remove it.

To be perfectly honest, most products appear to be good quality leather. They smell great, look great. However, customer service is TERRIBLE. I reached out with an issue on a premium product, and after the initial email response detailing options, they ghosted me. There’s no customer service number. They censor their group against any post that may be even slightly negative or that question a possible issue with their products. I used to recommend Portland leather to friends and family, would buy products as gifts, however, I will no longer do so. Customer service has really changed my outlook on this company.