Portland Leather GoodsReviews of portlandleathergoods.com

I bought the Poppy Crossbody purse in the color cold brew from Portland Leather. I have used it twice and would not purchase again because the purse is easily scratched even by my short fingernails.

Shipping is NOT free nor prompt. Still have not received my order after 8 days. There is no customer support number to call, only an email that is replied to by an AI agent. The budget delivery service used took 2 weeks rathan 4-6 days to deliver as advertised on Portlands website. The product was OK, but not worth the money or wait.

The purse was nice but I don't understand the hype. The worst part was that the organizer I ordered was the wrong size. I tried my best with the information on the page. When I contacted them, they said they had a page with information about sizing somewhere else on the site but not on the organizer page and acknowledged that it was hard to find if you didn't know it was there. Exchanging it would have been more expensive than the organizer cost, so I'll count it a lesson and shop elsewhere.

They take way too long to ship orders out. When they are shipped, they take an extremely long time. Maybe I’m just used to Amazon & how fast they are, but this is ridiculous. Next time I’ll order from a different company altogether.

I placed an order of 4 small items, i did not receive one of the items, I have emailed mulitple times and never received an answer. I am extremely disappointed that the quality and customer service has gone so done hill.

3-5 Business days to prepare the product for shipment and then 3-5 business days for shipping it to CA. . . And these companies wonder why we support Amazon instead of them?

Be aware that even though they advertise free returns and exchanges on their website, that policy doesn't apply to international orders, including Canada!! And, as I am writing this on July 1, 2026, this exclusion is nowhere disclosed on their website, not on the shipping page or their returns & exchange page! I find this misleading and deceptive! I learned the hard way when I wanted to exchange my bag for a smaller one last week and was told NO by customer service twice, even after asking very nicely for an exception.

My wife placed a few items in her cart to compare and inadvertently completed a purchase. She contacted the company within five minutes, but they refused to cancel the order. That alone is unreasonable. There was a three‑day gap between the purchase and shipping, yet they still insisted the order could not be stopped. The representative she spoke with had an attitude, likely because a cancellation would have required actual effort. When the purses arrived, they looked more like thrift‑store items than quality leather goods — unfinished edges, rough cuts, and nothing resembling the craftsmanship advertised. My wife kept one, but even that one has a strong, unpleasant chemical odor that raises concerns about safety and longevity. To return the other two, she must pay $16 in return shipping, even though the company only paid $5.95 to send the original order. It’s hard to understand why returning the same items, over the same distance, with the same carrier, suddenly costs triple. In short, with so many customer‑friendly retailers out there, we will not be ordering from this company again. A business that refuses to cancel a five‑minute‑old mistaken order, charges inflated return shipping, and behaves as if they’re selling luxury goods while delivering mediocre products will not earn our repeat business. The big companies dominate for a reason: they make customers happy so they return. This company seems to do the opposite — make customers miserable so they don’t.