Portland Leather GoodsReviews of portlandleathergoods.com

The quality is super degraded and the social media team are creepy shills. PLG does a very specific form of marketing it’s called fomo. Fear of missing out. They portray shortages and limited releases to get mostly boomers to clamor to buy. They recently had a “retail only” release on “hair on hide” bags. This was retail only to throw local resellers a bone. They can run to a store and resell online for a premium. Someone on their insiders page asked about this and I told them the truth. Then, suki winky, their creepy social media manager that speaks as their dog in third person baby talk (SO CREEPY!) deleted my comment citing “unkind language” (it was just the truth) and deleted it. Shame on PLG for obfuscating this practice which has been a literal staple of business FOR YEARS. And shame on creepy third person baby talk suki winky for ostracizing the very buyers plg actually exists for. I’ll be glad to be removed from plg financial reports this year, personally, lord knows, I spent way too much there in 2025. Now, my mission will be to convince others to spend anywhere else. All because creepy, third person baby talking Suki winky couldn’t handle a wittle bitty baby truth. C’est la vie.

Placed an order for a crossbody strap for a new handbag, not theirs. Within a half hour, I realized my new bag had an extendable handle to convert to cross body. Immediately tried to cancel order on their site. There was no way to accomplish this. There is no email contact or phone number. I had to wait the receive the item and now I need to go through the exercise of returning it. It would have been much simpler to cancel the order. Saving us both time and money. I will now unsubscribe from their emails. No long wish to do business with a company that is not customer friendly and easy to communicate with.

I have bought a August Tote in Coldbrew as my first purchase. It is so beautiful! I love the smell and the feel of the leather. I was so pleased that I bought 3 of the Blooming wristlets for gifts! They are just adorable and of course they loved them! I have about 8 items i. My favorites right now! Having a hard time choosing! May have to get them all!

High quality products and excellent customer services.

Absolute crap. You buy the extra "easy return" insurance then have to pay for shipping to return!? This company is a scam. Also the bags were super stiff and ugly. Imagine killing a cow, cutting off the skin with unsharp scissors then stitching pieces together to make a bag. That's just about what they did. Gross.

BUYERS BEWARE!! SCAM OF A COMPANY!! The worst customer service I’ve ever experienced. Took over a week to get a response back about a defective item. I was told a wavy zipper, one handle taller than the other and a bag that sits sideways on a supposed top graded bag is in line with their standards. Makes sense I guess since their company seems to have no standards. I was told I should have purchased insurance - since I received a bag that was graded incorrectly I would have been able to return for free. Excuse me? I should have paid for insurance when I bought it. That way if I receive a bag that they incorrectly graded, I can return the defective item “for free”. But since I didn’t pay the extra fee when I purchased I need to pay $15 to return a $60 item. This is fraudulent business practices. Your company makes a mistake and you make the buyer pay to return your garbage merchandise? I will make sure I tell everyone how you run your company and treat your customers.

I ordered a purse and wallet for my wife for Christmas. The color was darker than it appeared online. The quality wasn’t great and zipper was hard to open and close. It should have been an easy return, but their process is difficult and expensive. They also did not return my state tax money they collected. Now I’m wondering if they got the refund from my state and kept it. They do not respond to basic emails and there is no phone number listed. Do yourself a favor and find a better leather retailer. Come to find out their products are made in Mexico. Stick with a well established leather retailer who care about customer service, it’s not hard!

received the wrong item. Have written 3 times and followed their return policy for correction. ONe email but no follow up and nothing else. Guess I'll have to eat the $100. I am retired and the $100 was alot to me. Guess I learned an expensive lesson.