Portland Leather GoodsReviews of portlandleathergoods.com

Response from Portland Leather GoodsFeb 26, 2026

We’re sorry to hear how frustrating this felt, especially with a birthday involved. We understand how important timing is for a gift. After reviewing the shipment and tracking, there were no carrier updates indicating the package was undeliverable. As soon as you contacted us, our team responded, refunded your shipping cost for the inconvenience, and continued monitoring the delivery. We can see that the package was successfully delivered. We also want to clarify that shipping labels are generated through our fulfillment system, and while carrier scans can occasionally cause confusion in transit, there was no indication from tracking that the package was lost. That said, we never want anyone to feel blamed or spoken to in a way that feels dismissive. We will review the communication internally. We’re glad the package arrived and hope your wife enjoyed her birthday gift. Portland Leather Goods

Response from Portland Leather GoodsFeb 24, 2026

Hi there, We’re sorry to hear you’re feeling this way. Once a return is dropped off with the carrier, it can take time for the package to arrive back to us, be processed, and for the refund to be issued. Refunds are always sent back to the original form of payment once processing is complete. If you haven’t seen your refund yet, we absolutely want to look into it. Please email us at [email protected] with your order number and, if available, your UPS tracking information so we can review the status and help resolve this as quickly as possible. We understand how frustrating it feels to be without both the product and the refund, and we’re happy to take a closer look. Portland Leather Goods

Response from Portland Leather GoodsFeb 24, 2026

This absolutely made our day — thank you! We’re so glad your first bag turned into many more. 😊 It means a lot to hear you’re loving the leather, the variety, and the experience with our team. We put a lot of care into what we do, and hearing this makes it all worth it. We’re so grateful you’re part of the Portland Leather community! — Portland Leather Goods

Response from Portland Leather GoodsFeb 24, 2026

Hi there, Thank you for your feedback — we’re glad to hear you’re loving the color and softness of the leather. We’re sorry to hear you’re disappointed with the sizing and the missing promotional item. Our size names are based on measurements listed on each product page, but we understand how expectations can feel different once a bag is in hand. As for the change purse, that’s definitely something we’d want to look into. Please reach out to us at [email protected] with your order number so our team can review your order details and make this right. We appreciate you taking the time to share your experience. — Portland Leather Goods

Response from Portland Leather GoodsFeb 24, 2026

Hi there, We’re really sorry to hear you felt disappointed — especially when it comes to communication. That’s never the experience we want anyone to have. We do our best to respond as quickly as possible and currently average around a 10-hour response time, often sooner depending on time of day and volume. If you didn’t receive a timely reply, we’d truly like to look into that. Regarding the extender, we offer a few different styles so customers can choose what works best with their specific bag and hardware. We understand not every option will be the right fit for everyone, and your feedback is appreciated. If you’re still needing assistance, please email us at [email protected] with your order number so we can review everything and help find a solution. — Portland Leather Goods

Response from Portland Leather GoodsFeb 24, 2026

Hi there, We’re really sorry to hear you’re feeling this way. That’s never the experience we want anyone to have with our brand. Our bags are made from real leather, and because of that, natural variations in texture, grain, and color can occur — but they should still reflect the quality shown and described on our product pages. If your bag felt misrepresented, we absolutely want to review that. We also want to clarify that we do not selectively publish only 5-star reviews. Reviews may be filtered if they don’t meet posting guidelines, but all honest feedback is welcome and valued. As for communication, we respond on average within about 10 hours, often sooner depending on time of day and volume. If you haven’t received a reply, we’d truly like to look into what happened. Please email us at [email protected] with your order number so we can review your messages and help resolve this. — Portland Leather Goods

Response from Portland Leather GoodsFeb 24, 2026

Hi Cynthia, This truly means so much — thank you for taking the time to share your experience. We’re so glad our team was able to help you find the right color and make the return process smooth. Making sure you feel confident and happy with your purchase is always the goal, and hearing that our team’s communication and care stood out to you is incredibly encouraging. We’ll be sure to share your kind words with everyone involved — it will absolutely make their day. We’re so grateful you chose Portland Leather, and we’d love to help you again anytime. — Portland Leather Goods

Response from Portland Leather GoodsFeb 24, 2026

Hi there, We’re sorry to hear the Koala Sling didn’t meet your expectations. That’s never what we want for our customers. All measurements are listed on the product page to help set expectations, but we understand how photos can sometimes feel different once a bag is worn in person. The strap is adjustable, though fit can vary depending on height and preferred styling. We also appreciate your feedback regarding the pocket size and strap — that’s helpful for our team to hear. Regarding shipping, return shipping costs are outlined in our policy at checkout. We aim to be transparent so customers can make the choice that works best for them. That said, we never want anyone to feel frustrated by the process. If you’d like us to take another look at your return or answer any additional questions, please feel free to reach out to us at [email protected] with your order number. We appreciate you giving us a try. — Portland Leather Goods