PorscheReviews of porsche.com

Very disappointing. If you want to waste a years energy and time, repeat your story ten times to uninterested employees, get the run around, have more delays, think you have escalated the issue but you just go round in circles, with no assistance at the end - phone these guys? Frightening to think this is the official complaints line for a product like a Porsche. Just pray you don't have issues!! Or buy another brand if you expect customer care.

My wife and I both drive Porsche vehicles. I bought a CPO targa a few years back and extended the warranty for 6 years. Power module allegedly went out, part was ordered and Porsche keeps moving the shipping week out from Germany with no other status. They are either incompetent or don’t care about their customers or a combination of both. Give a realistic shipping date for parts. Frankly, for a vehicle under warranty it should not be a month plus to receive a shipping confirmation for a part. I expect this from cheap car manufacturers, not Porsche. You lost a dedicated customer and buyer beware.

Tous les ingrédients sont réunis dans ce centre Porsche à Toulouse Labége . Je me suis rendu à la concession très perturbé et contrarié suite à de nombreuses anomalies. J'ai été pris en charge par Lucas dont j'ai très apprécié son professionnalisme, sa passion pour la marque,sa disponibilité et son savoir-faire. Thomas pour son écoute et ses conseils. Je vous remercie Messieurs de m'avoir redonner confiance et de m'avoir rassuré.

I recently attempted to extend the warranty on my Porsche Taycan through Porsche Centre Brooklands and was met with an inflexible and inconvenient process. The dealership insisted that I make a 1.5-hour round-trip solely to sign a document in person. When I questioned why this couldn't be handled remotely, I was told it was due to FCA regulations. However, other FCA-regulated financial products like mortgages, bank accounts, and car insurance can all be arranged without needing to be physically present. I also contacted the Porsche Customer Interaction Centre for assistance but they told me as well that I needed to make the drive to a dealership to sign a piece of paper. What made it worse was the complete lack of flexibility or willingness to explore other solutions, such as posting the document for me to sign. For a premium brand, I expected much better customer service and a more forward-thinking approach. Instead, I was met with inconvenience, poor communication, and no effort to make the process easier. This experience has left me extremely disappointed and questioning the level of customer service provided by Porsche Centre Brooklands and Porsche UK.

I have written a complaint to Porsche UK via e-mail which they suggest. I have sent 4 e-mails now without the courtesy of a response to any? I copied in Germany and at least got an auto response. Issue still not resolved. Poor service from what was was described a premium brand!

Horrible company with no customer service. Brand new Cayenne came with awful quality leather seats and now I am stuck with it. Leather rose up forming a small dome like shape within a week of owning the car. Porsche do not respond to me or the dealership.

The worst company I've ever dealt with! I have a Porsche Taycan with 14,500 miles on it. It is the worst vehicle I have ever had and and the customer service is by far the worst part of dealing with porsche. 11 Months of ownership has seen the car in garage 10 times. This is with a failed heating unit, that now it has been replaced means that the air con rattles. A repeat electrical system fault that us under a recall but they cannot actually fix (8 times the car has been in the service center since October to still not fix this problem) The car is under warranty but porsche do not seem to care. Due to these faults I have asked for a an extended warranty or similar age/mileage replacement. This has been going on for months. I am on my 3rd case "manager" at porsche still yet to get any closer to a resolution. They promise updates but you have to call to even get the chance of an update. The only highlight of dealing with porsche is that the Mercedes courtesy cars provided by enterprise have been lovely! I have "escalated" my complaint today. Whatever this means and am now hoping I might get somewhere.

Bought a brand new 911 GTS in Dec 2022. It had a really annoying sunroof rattle straight from the factory. x2 OPC's have tried to fix it several times with no luck, despite me having to spend my time (& mileage) taking it around the country and losing the use of the car for them to attempt to fix. It's still not fixed and I'm nearly 3-years in! Fed up with it. They talk about history and pedigree but can't even build a car that doesn't rattle. My dad's Hyundai doesn't rattle.....maybe I should get one of them..... Customer service doesn't really exist, they just send you back to the OPC's who keep half trying to fix it so in the end, you spent a lot of money and they actually don't care. Loved Porsche my whole life, unfortunately it's coming to an end......