Porch Pirates Mystery BoxesReviews of porchpirates.us

Was told delivery in 10 to 14 days took 8 weeks.

Ordered 5 boxes on July 9th with estimated delivery July 15-18, perfect for a kiddo’s birthday as a fun family activity. Date comes and goes with no shipment, emailed 7/20 and got canned response about being prioritized in next 48 hours. Emailed 7/28 about still no shipments, response on 7/29 said tracking would be generated that week and supervisor was handling overdue orders. 8/6 I email yet again because nothing has arrived. Response on 8/9 says they got a bunch of food that couldn’t be used and would upgrade to UPS shipping and ship by weekend. 8/20 I emailed asking for a refund because it’s lie after lie and still no shipment. I emailed again 8/26 asking a second time for refund because I got no response from first request. What a nightmare and sad kiddos…don’t waste your time or money

I ordered 2 boxes on July 12th and its a month and a half later and I still haven't received my boxes nor will anyone answer my emails or questions. And there's no where to ask for a refund. I paid over 160 dollars for these 2 boxes and don't understand why these people are still in business.

Placed an order on June 23rd and was supposed to receive my order by June 30. The order wasn’t shipped. Contacted support by email after several weeks and was told my order would be placed on a priority list and be shipped the next week. Never shipped sent another email, same response, no package. I emailed again requesting cancellation and refund. Someone from Porch Pirates actually called me. They were very apologetic and I gave them another chance. Weeks pass, nothing shipped. I sent another email requesting cancellation and refund. I got an email response, saying they reviewed all my previous correspondence, gave many, many excuses and said my order would be shipped that week. Not shipped. I have now sent 6 emails requesting cancellation with No responses. I have disputed the charge.

I placed my order 7/23. Three boxes! After reading all the reviews...I see that not getting your boxes is common. I've emailed several times with no response. I imagine they are getting lots of angry emails. I feel ripped off. I wish I had read these reviews before placing my order. It's 8/26 today. Will I ever get the boxes? Who knows. Don't purchase from them.

Had left a bad review about a week ago for lack of information from the company. I made a call yesterday to support and spoke with Katie who was a pleasure to talk to. I explained what had been going on, and she let me know she was going to take care of it. Within 1 hour of talking with her the order started moving through the process. She did an awesome job of putting my worries to rest. Thank you, Katie, for being very easy to speak to!

Been two months no package. Communication is nothing but lies.

Ordered a mystery box back at the beginning of July. Haven’t had any update on shipping. Just crickets. Communication is trash. Have gave the email address, screenshots of order number and my address . Got a generic response about “going viral”. I’ve ordered stuff from Temu that has got to me faster. Have asked for a refund..also crickets. It’s a shame. I was looking forward to getting my first ever mystery box from y’all but guess I’ll just have to cut my losses and go to a different company.