PopmoneyReviews of popmoney.com

I would rate it 0 stars if I could. I tried to use it one time through my bank and the person I paid had to wait 3 days, call popmoney, call her bank and still the transaction didnt go through. I wound up using Zelle instead and was a breeze. I had to call my bank to cancel the transaction and that even took 3 more days and the money was held up all that time. I will never use it again.

this system is so archaic. i only tried it because midland bank was promoting it my bank but midland sucks so im not suprised pop money sucked. my mom sent me $10 as a trial and i had it set up for automatic deposit but i had to go online and accept it and you cant go online through phone browser you need to do it on a laptop or desktop seriously is this year 2000??? Then it takes 3 days to go to my account even though its automatic deposit its pop money midland bank to pop money midland bank. Cash app, venmo, zelle, pay pal, chase quick pay all straight up are no joke 100000% better. Pop money its not hard you see how all those other apps do it. Catch up with the times or go out of business you are doomed for failure. You suck.

Poor customer service. I can't get a hold of anyone by calling their 877 number. I waited on hold for over 2 hours (a few times) and still no one picked up. When I e-mail them they say I need to call the 877 number. There are many other money person to person money transfer companies out there. Use someone else.

I would give this 0 stars if it was possible, but it makes you click at least 1 to leave a review. I wish somebody would have warned me before, Do Not use this. It is a horrible service. My sister tried to send me my money, a simple transaction from her bank account to mine, and it was such a horrible experience. After 3 days of jumping through they're hoops, sending them the "required" documentation for services, calling customer service 3 different times, they just completley suspended the account. It was such a terrible experience, we ended up canceling the whole transaction so we can use a different method of paying. Save yourself the trouble!!

I was told I was being paid for services rendered via something called Popmoney. 'Never heard of them. Bottom line, it's nothing but barriers to actually getting the money. And then, afterwards, I learned online that I may be charged a fee by them. What?! If anyone should be charged, it should be the person SENDING the money, not the recipient. Anyway, do yourself a favor -- do NOT use them under ANY circumstances or for any reason at all. You're forewarned.

I'd give it 0 stars if I could. I can sign up with any money service within minutes and be sending money but with these guys it takes weeks. I spent days calling with no answer since my account was placed on a hold to verify me. I was reached out to by email with what was needed and sent back the forms needed. I had to enquire days later as to status and they responded I was verified. My account is still on hold and I can't use it. This is probably one of the worst companies I have ever dealt with and I understand now why they get such a low rating everywhere.

I opted to use this service for my small business checking account through Citizens Bank. I unfortunately trusted this as a valid option as it was what was offered on Citizens Bank for small businesses. It is a paid service but I thought it would be worth the cost for me to be able to send my invoicing electronically. I should have done my research instead of being trusting. I sent invoices to each of my clients. This prompts my clients to create an account in order to pay the invoice. The set up process is not as user-friendly as I would have hoped and many of my clients had difficulty in the set up. (The verification step is not clear to see) Once the clients set up their account and verified their banking information, they then attempted to pay my invoice. Every single client was told their account was put on hold when they tried to pay and were then required to contact Popmoney customer service. The hold time was extensive and took up to 50 minutes in some cases. After speaking with the representative and verifying again that they were the account holder they were told that in 2-3 days the hold would be removed. Next several of them received an email request from Popmoney requiring additional verification information: a copy of their license (or passport) and bank information. I find this unacceptable! This is after they went through the initial verification process and were "verified" and then were put on hold and called to go through a second verification process. After providing this additional information, which seems unacceptable to request after the first and second verification, the problems continue... The invoices were then "cancelled" apparently due to a timing issue (although this whole process was over the span of 5 days) and when I called I was told that I would need to resubmit the invoices again. At this point, I am not putting my clients through any more wasted time and energy to attempt to use a subpar service. I am frustrated and angry with the customer service and overall quality of Popmoney. I would strongly DISCOURAGE a small business owner from attempting to use their service. I regret using this service as I am frustrated, and my clients are frustrated with the setup and hurdles they attempted to jump through. I not only wasted my time and energy but more importantly I wasted my clients time and energy! The exact opposite of my goal as a small business owner. They hired me to make things easier for them in their businesses, not to cause added aggravation.

Popmoney is terrible. The first time I used it, my payment was received immediately. The second time I was sent money, my account was placed on hold because they said I needed to verify my phone number. No one sent me any notification of this and my account was placed on hold. It has been 5 days and I STILL don't have my money. If given the option I would never use this company again. I have been on hold for 15 minutes and getting no where.