PopmoneyReviews of popmoney.com

Horrible. I will never use them again I will never recommend this way of money transfer. They froze my transfer and told me they do that to all first time users to avoid fraud. Kept it froze until I called them to release it. Then paid for faster deposit. Never got it early. Didn’t even get it based on there standard deposit time which is 24-48 hours. Horrible experience. Needed the money last week it’s been 7 days and still nothing. Customer service lady tried telling me it will be there in 24 to 48 hours and when I told her it’s been 7 days she had no idea what to tell me. Horrible

I just sent money from the joint account that I share with my husband, to my own personal account. Since it was my first time logging in to popmoney, my account was frozen until I called customer service. After speaking with a representative, they said it would take up to 2 business days to clear. That will be 7 days from the date I sent it. My bank, however, uses Zelle and not popmoney; so payment is quick and simple.

I don't recommend PopMoney because, at this moment, they arbitrarily limit password characters and length, which breaks any formula one might devise to create/memorize unique passwords -- otherwise we have to remember the arbitrary restrictions of each account for which we create passwords. On the other hand, they had phone support available on a Sunday, and the rep was very nice.

Incredible bad service. Most of clerks are polite and respectful but they dont know basic information such they only acept US ID in order to receive money. Then money is on limbo until somebody reclaims it. It takes 10 days or more once you find out to get money back. Nobody lets you know until you call to find out that neither the sender has the money nor the recipient! Avoid this service and look for other more expirence and reliable such paypal etc...

I have Popmoney service offered through Genisys CU. I used the service this week and the worst financial services experince of my lifetime. I have called three times in the last three months yet my money transfer is not yet acted on. Each time I call the Phone system does not respond correctly to key prompts. Once you get the representative asks the same question twice, so you are inputting the same information 3 times. A good trick to discourage customer calls. My recommendation, avoid using the service if you can.

Your customer service phone 877-675-6378 does not give a ring tone, yet you heard someone pick-up the phone. Then for over 1 minute nothing is said.....horrible AI program or really shoddy customer service. When my money is returned (10 BUSINESS days, really up to 14 days] I will not use your service again. The recipient - whose name is I misspelled - does not accept it - wisely decided not to give their bank info. My bank is reputable but your service may not be a wise recommendation as part of their "Bill Pay" option....copying my bank with my comments.

Really worse hold time than unemployment to give them money..unreal

I also would give this site a ZERO if I could. The first time I used it they locked my account stating I needed to verify my ID and banking. Ok - did that and still took 5 days. Next time - account locked need to do the same. But this time need to verify my banking through an email. No I’m not about to send an unsecured email with that information. I had already verified banking with them withdrawaling from it and posting it on their site. Called to see why it’s still locked and it’s another “yes I understand but to unlock your account you have to send in the information”. Feels like a scam. They already have my ID and banking info verified. There is absolutely no reason to ask for my banking information again. Sending an unsecured email with all my banking will not happen.