PopmoneyReviews of popmoney.com

WORST CUSTOMER SERVICE EVER!. I had a $1650 automatic payment scheduled. I cancelled it. They paid it anyway and I had to get the money back from the person. Long story short: for three months I kept cancelling and Pop Money kept scheduling. My bank talked to them multiple times and told me it was cancelled. Then Pop Money notifies me that it has been scheduled AGAIN! In frustration, my bank filed a stop payment. Pop money notified me that my account had been frozen, and I should call customer service to unfreeze. I called - 21 minutes of listening to how important my call was to them. Finally a human answered and I would be transferred to the correct person. Eight more minutes of telling me how important my call is. Finally, a fifteen minutes with a person to un-freeze, just to be told that I would have to go back online and cancel that same payment again. Use PayPal. They seem to be organized and actually care about their clients and they don't charge you to send money.

Worst app ever. Bank charges you fee for service not provided with this app. BBVA bank and app just steal your money. Do not recommend any of them.

If I could give these buffoons zero stars that's what they earned. They want bank statements, and government photo IDs after you have given them a bank routing number and account number and called them and this is to receive a paltry amount To heck with this service and any bank that links to it is a loser bank. I think they are thieves probably operating out of China

Horrible service! New account put on hold for no reason. Can't deposit my money. On hold for over an hour and still not resolved. Now I am getting texts that the money sent is about to expire and I need to deposit! Ha! I wish I could.....customer service sucks. Do I sound frustrated??? There must be a better way to send money and I will find it!

This company is absurd. Someone sent me money using popmoney. Horribly glitchy mobile application. Spent over an hour on hold, as they immediately put my new account on "hold" for some reason. Finally, upon getting through, the representative couldn't solve the problem, told me I had to use a laptop rather than mobile device to change my primary email address and proceeded to tell me it was my fault as there was an error with my email, and she didn't know how to solve it. What?!!! I am so furious & frustrated. Never a problem with paypal, venmo, etc -- this is the lowest grade company. The sender of the money can't cancel this transaction now either. Grrrrr!!! Now I am on hold for a second time, as there is no other option so resolve this issue online.

I have tried to use pop money to pay a couple of people. Each time they freeze my account and then I cannot cancel the transaction. It would be easier and faster to write a check and mail it and pray that the U.S. Postal Service does not lose it. My account is still locked from my transactions. My bank cannot get through to pop money to lift the hold on my account. The pop money people just tell you that the "back room" has to release the hold, but they never do. This is a horrible service if you have to pay more than $500 to someone. Send a check instead!

Six days to receive the money is an unbelievable amount of time! I have worked in banking for many years and know that money moves very quickly these days. They are making money by holding onto it for an extended amount of time. I would much rather use Zelle or Paypal, where in my experience the transfer is immediate. I want the interest my money is making for myself!

On hold for over 2 hours. Click link on email and says I already have a profile- true. However, when I log in money is not there. Nothing on their FAQ or anywhere online about this issue. I have a business and was planning to use this to receive payments. Now telling clients to avoid- like the plague. Zelle is easy, Popmoney sucks!!!!