Shanna L.
Cheaply made, bad quality, bad service
This product is not satisfactory. I would highly recommend ordering from a different company as the quality of these printers is very low-quality. Additionally the paper that is sent with the printers does not even rip off so you need to carry a scissors or knife with you to be able to cut your pictures off. Pretty unsatisfactory product overall especially for the price when you can get a Kodak printer for only $20 more that prints in color and way higher quality when I contacted the company to return my product after reading the specs they refuse to issue a refund I will be filing a dispute with my company as well as taking this to their superiors. I would give zero Stars if that was an option.
Response from PoooliprintMar 31, 2021
Dear Shanna, We are very sorry to hear about your bad experience with PoooliPrint. Upon checking our conversation history with you it seems like you simply claimed the printer is printing in bad quality without any details and requested to return your printer which was accepted by Gary, one of our friendly customer support agent. I can understand where you are coming from if this item does not meet your hopes but this is a thermal printer and the results you are getting align with what is stated on our website: the L2/XL models can print at 300 dpi versus 200 dpi for the L1 model (which is lower quality). However, please note that a thermal printer can be better at printing some types of images and not as good for other kinds of pictures. You could give it a second chance by printing out some of our FREE printable optimized for thermal printing, directly from our Pinterest board here: https://www.pinterest.com/poooliprint/ Additionally in order to learn how to use your printer to its best, I highly advise that you watch our video tutorials. I would specifically recommend that you watch this video about "How to Change the Print Quality of your Poooli Printer?" You can find the tutorials here: https://www.youtube.com/watch?v=T29ORTpUyR0&list=PLHUN6HIH55qRtSMijzaThO9A0U6w6Krg1&ab_channel=Poooliprint We really want you to be happy with this experience, so we'd love to get a 25% refund back to you right now. Please let us know if you'd like to use the offer! We apologize for any caused inconvenience. Please don't hesitate to contact us if we can be of any further assistance. Regards, Benjamin PoooliPrint™ Support Team https://www.poooliprint.com/