PoooliprintReviews of poooliprint.com

Response from PoooliprintNov 19, 2025

Hi there, Thank you for sharing your feedback, and we're glad to hear you enjoyed the idea and portability of the Poooli printer for journaling. That said, we’re very sorry that your experience was affected by late delivery, adhesive paper issues, and slow support responses. You should be able to rely on both timely service and products that work as expected, and we apologize that this wasn’t the case. We’d love the chance to make things right—whether that means replacing the faulty paper, assisting with troubleshooting, or otherwise helping you get the most out of your printer. If you reach out to us with your order number, we’ll be happy to take care of this as a priority. Thank you again for bringing this to our attention. Customer Support Team

Response from PoooliprintNov 19, 2025

Hi there, Thank you for taking the time to share your detailed feedback, and we’re truly sorry that the L2 printer has not met your expectations. You should feel confident that a higher-resolution printer delivers noticeably better results, and we understand how disappointing it must be to feel your lower-priced printer performs better. We also appreciate that you went to the effort of testing multiple images, papers, and print types, and shared side-by-side comparisons with our support team. You’re absolutely right that a fair test would include unedited prints from our side using the same conditions, and we apologize if the conversation went silent rather than giving you the follow-up you deserved. This is not the experience we aim to provide. If you are willing, please reach out again with your order details and we will: • Reopen your case and review the print results properly • Provide comparison prints or technical guidance to improve output • Explore alternative solutions if printing quality still falls short of expectations We sincerely appreciate your feedback, and we hope for the opportunity to make this right. Customer Support Team

Response from PoooliprintJan 3, 2024

Hi Gill, We're genuinely sorry to hear about the inconvenience you're experiencing with your Poooliprinter and the repeated introduction issue. We understand how frustrating this must be, especially considering your investment. To address this issue promptly and ensure a resolution that meets your expectations, we kindly request you to reach out to our friendly customer support team at [email protected]. Our dedicated team is eager to assist you and get your yellow poodle working as it should. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you. Regards, Joey PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintSep 12, 2023

Hi Meghan, I want to begin by extending our sincerest apologies for the disappointment you've experienced with our product and service. It's disheartening to hear that you're underwhelmed with your purchase of the "higher resolution" printer, and I understand your frustration with the print quality not meeting your expectations. We take your feedback seriously, and I want to assure you that your concerns have been noted. It's always our aim to provide accurate and transparent information about our products on our website, and if you feel misled in any way, we are committed to addressing this issue promptly. Regarding the extended shipping times and the cost of paper, I understand how these factors can further contribute to your dissatisfaction. We are continuously working to improve our shipping processes and exploring options to offer more affordable supplies to our valued customers. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your thoughts. We are dedicated to making things right for you and ensuring your next experience with us is a positive one. If there's anything specific you'd like us to address or if you have any further concerns, please feel free to reach out to us directly at [email protected]. Your satisfaction is of utmost importance to us, and we are here to assist you in any way we can. Thank you for giving us the opportunity to learn from your feedback, and we hope to regain your trust in the future. Warm regards, Joey PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintAug 7, 2023

Hi Kimberley, We're sorry to hear about your disappointing experience and genuinely appreciate your feedback. We apologize for any misunderstanding regarding the printing capabilities of the Poooliprinter. The resolution might not match traditional photo printers, but it's optimized for quick and convenient printing of text, quotes, and simple graphics. Regarding ink fading, we'd like to clarify that the ink retention issue can often be resolved by cleaning the print head with alcohol, which can restore print quality. Additionally, if thermal paper is exposed to sunlight or any heat, it can impact the print's longevity, so we recommend storing prints properly. We understand your frustration with the 30-day money-back guarantee policy. It's intended for customers who haven't used the product extensively. However, we also offer replacements for products confirmed to be faulty. We apologize for any inconvenience caused by the shipping time. Our processing time before shipping is 5 business days, and once handed over to the carrier, delivery times are beyond our control. While most deliveries occur within 3-21 business days, factors like location can extend this to 30-40 days maximum. We value your feedback as it helps us improve, and we're committed to enhancing our product and services. If you have further concerns or need assistance, please don't hesitate to reach out. Your satisfaction is important to us, and we'll do our best to address your issues. PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintApr 16, 2023

Hi Lisa, We're sorry to hear that you're experiencing issues with the print quality of our product. We take the quality of our products seriously and want to ensure that our customers are satisfied with their purchases. There could be various reasons for poor print quality. To better assist you, we would appreciate it if you could provide us with more details about the specific issue you're facing so that we can troubleshoot the problem and provide a solution. Please contact one of our friendly customer support at [email protected]. We're committed to resolving this issue for you, and we appreciate your patience and understanding. Please don't hesitate to contact us with any further questions or concerns, and we'll do our best to assist you. Thanks, again! PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintMar 27, 2023

Hi Barbara, Thanks for leaving a review. I'm sorry to hear that it is not what you expected. We pride ourselves on delivering high-quality prints and take customer feedback very seriously. We would be happy to assist you with any problems you may have. Would you kindly explain the issue us more? Could you kindly send a detailed message to our friendly customer support team at [email protected] and we will be happy to assist you! Thanks again! :) Looking forward to hearing from you! PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintMar 1, 2023

Hi Andrea, Thanks for bringing this concern to us, we sincerely apologize for the inconvenience. Please contact our friendly support team at support@poooliprint and make sure to provide your order number so that someone can assist and provide you with resolutions of your concerns. We're looking forward to hearing from you at your earliest! Regards, Poooliprint Support Team