PoooliprintReviews of poooliprint.com

Response from PoooliprintNov 23, 2023

Hi Giordano, Thanks for taking the time to share your thoughts. We appreciate your positive note on the size and ink-free feature. We're sorry to hear about the grainy images – that's not the experience we want for you. If you have any specific concerns or if there's anything we can do to improve your experience, please let us know. We're here to help! Joey PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintApr 4, 2023

Hi Ryan, thank you for your feedback and we're sorry if you felt that way. Have you tried to clean the print head to make it better? Or of you're into prinintg images, have you also tried the Special Photo Paper roll (which is perfect when printing images). It betters or it enhances the quality of the image when using this paper roll. Could you kindly contact our friendly customer support team at [email protected], for us to help you to do basic troubleshooting steps, please? We're looking forward to hearing from you! Thanks again! PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintApr 4, 2023

Hello! Could you kindly contact our friendly customer support team at [email protected], for us to help you to do basic troubleshooting steps, please? We're looking forward to hearing from you! Thanks again! PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintMar 9, 2023

Hi Kyra, We understand that as a customer when you make a purchase you expect to receive your product in a timely manner. We know that we have let you down, and we sincerely apologize. I'm sorry if you missed the part where we informed our customers that we have 3-5 business processing days before an order gets shipped. This means that your order will be shipped within 3-5 business days after it was created. This was stated in our FAQs section here, PoooliPrint. The estimated delivery time frame will be 3-21 business days depending on your location. Please understand that delays mostly in International orders are normal. Could you please contact our friendly support team at support@poooliprint and make sure to provide your order number so that someone can assist and provide you with resolutions to your concerns? We're looking forward to hearing from you at your earliest! Regards, Poooliprint Support Team

Response from PoooliprintJan 17, 2023

Hi Jessica, Thanks for your honest feedback. Delays are normal especially if it's an International order. We make sure to send our products with the most reliable delivery company to ensure it arrives on time and in excellent condition but sometimes it takes longer than expected due to custom issues or shipping delays at the last-mile delivery carrier's end. Let me know if you have tried using the new paper roll. We're here to help you in any way that we can. If you need any further assistance please contact our friendly customer support team at [email protected] and we will be happy to assist you! Thanks again! :) PoooliPrint™ Support Team [https://www.poooliprint.com/](https://www.poooliprint.com/)

Response from PoooliprintDec 22, 2022

Dear Jacquelyne, Thank you for your feedback and comments, it's interesting to hear from customers with constructive feedback. I am happy to reply to you and hopefully provide some kind of resolution to your concerns. For your concerns about the labels, here is a video tutorial on how to use the printer for printing labels: https://youtu.be/dJ7Zm4mFDgQ I hope it can help! If not, feel free to shoot an email to our support team at [email protected] In regards to the print quality, we also have a video tutorial to show how to setup the app for best results: https://youtu.be/RJax1yxepcs Finally, we know about the website account being different from the app account, unfortunately at this time customers still have to create a different account for our website loyalty program and for the app due to the technology we are using. We apologize if this is inconvenient, but please note an account is not required to use the app if you don't want to save your print drafts. Happy holidays! Take care.

Response from PoooliprintOct 22, 2022

Dear Karen, Thanks for sharing your honest feedback! We value our customers and our support team would like to address your concern, can you send them an e-mail of some prints results you are getting to [email protected] please? One of our friendly customer support agent will investigate the issue and help you find the best settings until you are satisfied of the printing results. Note that if you are getting some white dots on the printed material, it could be because of the paper rolls is brand new and possibly the first feet of the original paper could cause this inconvenience. Regardless if that's the issue, we are waiting to hear from you soon! Thanks, Joey PoooliPrint™ Support Team https://www.poooliprint.com/