PoolZoomReviews of poolzoom.com

Poolzoom sent out a defective part. The multi-port valve was not damaged in shipping. This was a qc error and got sent out. But poolzoom refuses to do the right thing. They honestly will not even respond. Chris did first, but only because he wanted to blame me. After I sent a video never heard anything. Honestly looks like a knock off brand that they put Hayward sticker on. Do business else.

Shipping is TERRIBLE! Estimated to take 10 days to receive a replacement part (small). I could have driven to TX and it would be quicker!

I purchased a Dolphin Nautilus from them and after two weeks it broke. I took video footage and pictures and even though they approved my return they kept $375.00 of the $600 we originally paid for a " restocking " fee several emails and attempts to get my money back providing proof they still refused so finally had to dispute with Amex. bad business ethics and they steal from customers. beware!!

COMPLETE JOKE. ORDERED TESTING CHEMS - MOST WERE ALREADY EXPIRED. RECEIPT ?????????? NO !!! YOU HAVE TO SEND AN EMAIL REQUEST TO THESE MISFITS TO GET A RECEIPT. EVERY ASPECT OF MY PURCHASE WAS A DUMPSTER FIRE....GET YOUR POOL STUFF FROM ~~~~~~~~~~ANYWHERE ELSE~~~~~~~~~~~~~~~ OR YOU WILL REGRET IT.

HORRIBLE EXPERIENCE!!!!!! Ordered a new Hayward Diverter, It was shipped to me 3 days later. great, right? NOOOOOOO. The part was severely damaged and then they made me take photos to prove it wasn't damaged in transport. The part looked like it was run over by a truck.. Zero quality control.. Wait, there's more, so after several attempts to email them to get a response on when a new part would be shipped, I get a notification that I will receive a new part, BUT it is stalled and sitting in a US postal service location in Massachusetts.. You would think they would FedEx the part to me after waiting 8 days.. So now I have no idea when I will receive the part and they cannot be bothered to help me.. PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY! THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH!!!!!!!!!!!!!!!!! I wish I went through Amazon. At least they fix the situation right away... HORRIBLE!

They sent a defective pool heater and we unboxed it it had water in the heat exchanger and was leaking. They said it would take 8 to 10 weeks to file a claim. They said they were filing a shipping damage claim, but their was no damage to the shipping box or the metal enclosure just a leaking previously used heat exchanger. In our opinion these people are a scam.

did not receive the order

In June I purchased a Polaris PB4 60 pump. I received it soon after, only to discover that the volute was leaking. I contacted PoolZoom and Rosenado had me send a photo and he contacted Polaris. In the mean time I purchased a drain plug locally thinking this might be the issue...it was not. About a month later I received a replacement Volute from PoolZoom and Polaris. Unfortunately, it too was leaking in the same spot, around the drain plug. Upon the suggestion of someone else, I applied a tiny smudge of white craft paint to the area, and wallah, on both volutes, at the drain plug, there was a fine hairline crack. I sent in photos to PoolZoom, and once again Rosenado responded back. He said that I was not the only customer who had this issue and that apparently it is a manufacturing issue with that batch of volutes. He said he would contact Polaris and get back to me. Well, that was about 4 months ago. I keep sending in inquiries, and NO ONE at PoolZoom is responding. I used to order all my replacement parts from PoolZoom, but after this last incident, I will be taking my business elsewhere.