PoolZoomReviews of poolzoom.com

Purchased a new Salt 3 Integrated salt/ozone system on 04/28/2025. Installed first week on May, system NEVER worked, always a flow error. Attempted to work issues with manufacturer but unable to resolve. Poolzoom won't take it back, now I'm stuck with a new/broken system and $1300 bill to pay. I wouldn't recommend poolzoom or the manufacturer.

The worst customer service in the pool industry. I purchased the wrong size hose. I am trying to return it. I tried calling , to no avail. No call back. I get an email saying it’s the busiest time of the year. Knowing that , you think they would prepare for the season. Maybe I will open my pool in February next year and get though to them 😀

Ordered a replacement part for my pool robot which upon installing never worked. The same day I received the item I called to start the return process and was told to wait a few days for the label. Now they are saying it can’t be returned because it was opened and I need to go through Maytronics for warranty. Basically refusing the 30 day return policy. Filed a charge back and a BBB report. Avoid this company unless you want to risk loosing your hard earned money.

I spent 177.00 on parts to rebuild my Polaris 380. The main drive I received had wobble in it. I sent in a video, which they said they never received. I was told they needed this for the manufacture to investigate this issue. I told them I just needed the gear. It’s a 5.00 part. You just lost a customer for only 5.00. And this review will have other customers look elsewhere for parts. Poolzoom thumb down.

Company sent me a defective Nautilus CC Plus Motor. I reached out, and they requested the serial number so that they could file a warranty claim and send me a new motor. That all went relatively smoothly. However, it's now been over 40 days and countless phone calls and have yet to receive a replacement part. Every phone call requires sitting on hold for quite some time only be told the part will soon be sent, but of course it's never sent. At this point, I'll be trying a credit card chargeback as well as filling a BBB complaint. Do NOT use this company!

Bought a 2" Multiport Valve A0553645 from them. They claimed it was the actual "Jandy" branded part. I went to install it, and it would not fit. For other reasons I had been contact with Jandy, so I reached back out to them. After several attempts to confirm why it did not fit, the gentleman asked if the Jandy name was on the top. I explained it was not and he confirmed that it was not a Jandy piece rather a knockoff by someone. Returning was extremely frustrating and getting the refund required multiple attempts too. Only to find out they did not refund the full price. Therefore, I am writing this review, following up with a call and documentation to Jandy and the BBB for what I believe is false advertising.

Ordered water test kit reagents and half of them had expiration dates of just a few months in the future, so they’d only be good for the remainder of the current pool season. Reached out several times but got no response.

On May 8, I purchased a Scrubo Zoom Automatic Pool Cleaner. Despite following the provided instructions and charging the device overnight, it failed to turn on. I promptly opened a return request but received no response for a week. A return label was only provided after I made a phone call. I shipped the defective item back and requested a replacement. The item was delivered back to the seller four days ago, yet I have not received any further communication. When I called again, I was informed that it would take an additional two weeks to process the return, and only then would a replacement be shipped. This delay means I will not receive the new item until around July 10, which is two months since I placed the order and significantly reduces the usefulness of the purchase during the pool season. The customer service representative I spoke with was unhelpful and indifferent to my concerns. I have now requested a refund and must wait another two weeks for it to be issued for the defective item sold to me. This level of service is unacceptable and must be addressed immediately.