ESTELLE O.
Our first experience with PoolVacParts was hassle free.
Recieved the part we needed in good time and condition. We'd use them again.
PoolVacParts offers thousands parts that can be used with in or for your pool. PoolVacParts carries not only replacement parts for nearly every pool vacuum, whether above-ground or in-ground, but provides reference material on how to repair and troubleshoot common issues associated with these cleaners from popular brands such as Polaris, Pentair, Aquabot, Hayward, SmartPool and more! With our simple reference guides, we’ve found our customers feel empowered, knowing they can maintain their pools without the help of a technician. What sets PoolVacParts apart from similar online pool retailers are not only our competitive prices on thousands of common and rare parts, but is our commitment to quality customer service. Whether you have questions about an existing order, need assistance placing an order, or have technical questions, our dedicated Customer Service and Technical Support teams are here to aid you every step of the way! Our sophisticated website design along with our attentive Customer Service team ensure easy site navigation and ease of purchase. Our goal is to not only service our customers with pool and spa parts at the best possible prices, but is to ensure that every customer has a hassle-free and fluid ordering process as well. In addition, PoolVacParts has four sister-sites that service all other needs amongst the swimming pool industry. InFloorPoolParts which services the in-floor cleaning system market, SaltWaterPoolParts which services the salt water pool market, SwimCSI which carries heater, filter, motor and chlorination parts, and PoolandSpaDesigns which services both Owner Builders and Licensed Contractors with the design and building process of a new or remodeled pool.No matter what pool part you are looking for, PoolVacParts will go to every measure to make sure you have a hassle free experience from the first time you call our office to the moment your order arrives on your doorstep!
PoolVacParts.com (poolvacparts.com) has 140 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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ESTELLE O.
Recieved the part we needed in good time and condition. We'd use them again.
MIKE A.
They had all the parts I needed at the best price and no delivery issues. great service.
Jeff R.
Ordered a Pentair Vac-Mate Filter box and basket online. Received in Australia on time ... exactly as specified on their website. Most satisfied
RICHARD L.
All of the replaced parts work fine. I had to replace them because they either wore out or broke. Much cheaper than taking it to my local Pool Shark dealer. The parts are cheaper at A. Z. plus they give you a nice little discount.
Andrew C.
excellent price and quick delivery
Keith A.
The product was delivered on time, undamaged and has shown its value; it is doing a good job. I found the price quotation puzzling: a $US price and an $AUS price which was significantly higher than the$US price, after allowing for the exchange rate at the time. I thought the difference probably included shipping costs, but no, these were separate, calculated in $US, then converted to $AUS and then the whole bill converted back $US on my credit card account. I would have been much less annoyed if proper reasons were given for all these unexplained charges. I was also annoyed by Pool/vacParts sending the wrong instruction manual and insisting that there was no other. Fortunately, later I was able to download the correct manual from the manufacturer's website. In summary I am happy with the product, but not impressed by the general level of service.
Response from PoolVacParts.comFeb 5, 2015
Mr. Adams, I’m glad to hear you received your order in a timely fashion. I am sorry my customer service department did not email you the correct manual, and I will make sure this issue is addressed with my staff. Yes the AUD price of our products are generally 5% higher than the US price. This is to cover our costs in processing your international credit card, insuring your package, and to cover any duties or fees we may incur during export. Hope this answers your questions. Thank you for your business. Jeremy
WAYNE M L.
They are right parts. Everything works very well. Next time, I will order parts when it goes down or wears out.
RICHARD L.
Great , great, great