NACER
Avoid like the plague
Avoid like the plague, ordered online only to receive a used item with missing accessories.
PoolVacParts offers thousands parts that can be used with in or for your pool. PoolVacParts carries not only replacement parts for nearly every pool vacuum, whether above-ground or in-ground, but provides reference material on how to repair and troubleshoot common issues associated with these cleaners from popular brands such as Polaris, Pentair, Aquabot, Hayward, SmartPool and more! With our simple reference guides, we’ve found our customers feel empowered, knowing they can maintain their pools without the help of a technician. What sets PoolVacParts apart from similar online pool retailers are not only our competitive prices on thousands of common and rare parts, but is our commitment to quality customer service. Whether you have questions about an existing order, need assistance placing an order, or have technical questions, our dedicated Customer Service and Technical Support teams are here to aid you every step of the way! Our sophisticated website design along with our attentive Customer Service team ensure easy site navigation and ease of purchase. Our goal is to not only service our customers with pool and spa parts at the best possible prices, but is to ensure that every customer has a hassle-free and fluid ordering process as well. In addition, PoolVacParts has four sister-sites that service all other needs amongst the swimming pool industry. InFloorPoolParts which services the in-floor cleaning system market, SaltWaterPoolParts which services the salt water pool market, SwimCSI which carries heater, filter, motor and chlorination parts, and PoolandSpaDesigns which services both Owner Builders and Licensed Contractors with the design and building process of a new or remodeled pool.No matter what pool part you are looking for, PoolVacParts will go to every measure to make sure you have a hassle free experience from the first time you call our office to the moment your order arrives on your doorstep!
PoolVacParts.com (poolvacparts.com) has 140 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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NACER
Avoid like the plague, ordered online only to receive a used item with missing accessories.
KIM H.
Very easy to figure out the parts I needed to repair our pool vac cleaner. Fast receipt of the parts. Would definitely order again.
LAWRENCE B.
What else can I say?
Terry
Quick and reliable service to Australia
Tony
The pool parts team worked with me over the phone to help find the right parts to rebuild an automated pool cleaner. Awesome help and a fair price!
RICK H.
NEVER GOT THE PRODUCT!!!!! WHERE IS IT!!!! ITS BEEN TWO MONTHS!!!! WHATS GOING ON?????
Response from PoolVacParts.comMay 22, 2015
Hi Rick, Thank you for your recent order with PoolVacParts.com. Your time and business are greatly important to us. We're sorry to hear that your ordering experience was not to your satisfaction. Here at PoolVacParts, we make it a priority to ensure that all orders are processed with urgency and care. We have reviewed our records and see that we contacted you 2 business days after your order was placed to notify you that the part you ordered was not in stock, and that we would have it within approximately 2-3 weeks. The item that you have ordered is still currently on an active order with the manufacturer-- we haven't forgotten about you! Occasionally manufacturer's lead times can be a bit more lengthy than we anticipate. Due to this reason, we do not process credit card transactions until the parts are physically at our shipping facility ready to ship. In order to address your concerns and discuss the part(s) of your order that did not meet our customer service standards, please feel free to contact me and I would be glad to assist you. Sincerely, Leanna PoolVacParts.com AZ Pool Supplies Customer Service (480) 607-1900
RAY G.
It was fine until they began giving me home work.
frank D.
exc. service. have not yet used the vac.