ALBERT G.
Great Company To Do Business With
Great prices and fast delivery. Parts were what they described and were all genuine Hayward.
PoolVacParts offers thousands parts that can be used with in or for your pool. PoolVacParts carries not only replacement parts for nearly every pool vacuum, whether above-ground or in-ground, but provides reference material on how to repair and troubleshoot common issues associated with these cleaners from popular brands such as Polaris, Pentair, Aquabot, Hayward, SmartPool and more! With our simple reference guides, we’ve found our customers feel empowered, knowing they can maintain their pools without the help of a technician. What sets PoolVacParts apart from similar online pool retailers are not only our competitive prices on thousands of common and rare parts, but is our commitment to quality customer service. Whether you have questions about an existing order, need assistance placing an order, or have technical questions, our dedicated Customer Service and Technical Support teams are here to aid you every step of the way! Our sophisticated website design along with our attentive Customer Service team ensure easy site navigation and ease of purchase. Our goal is to not only service our customers with pool and spa parts at the best possible prices, but is to ensure that every customer has a hassle-free and fluid ordering process as well. In addition, PoolVacParts has four sister-sites that service all other needs amongst the swimming pool industry. InFloorPoolParts which services the in-floor cleaning system market, SaltWaterPoolParts which services the salt water pool market, SwimCSI which carries heater, filter, motor and chlorination parts, and PoolandSpaDesigns which services both Owner Builders and Licensed Contractors with the design and building process of a new or remodeled pool.No matter what pool part you are looking for, PoolVacParts will go to every measure to make sure you have a hassle free experience from the first time you call our office to the moment your order arrives on your doorstep!
PoolVacParts.com (poolvacparts.com) has 140 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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ALBERT G.
Great prices and fast delivery. Parts were what they described and were all genuine Hayward.
D L.
After purchasing the tune up kit I determined that I needed a whole new pool vacuum cleaner unit, not just the tune up kit (the housing broke while taking it appart) The return policy is less than desirable at this company. They charge a 20% restocking fee on top of having to pay for return shipping. I decided to to hold onto the part in anticipation that the tune up kit can be used on my new pool vacuum sometime in the future.
Response from PoolVacParts.comApr 23, 2015
Mr. Lange, Thank you for for your comments. Our re-stocking fee only applies to returns, not on exchanges. Please feel free to contact us regarding an exchange.
L H.
We easily found the parts we needed, ordered and received them promptly. Wonderful way to do business!
Barry C.
The courier let them down (non-arrival of parts to Australia after more than a month). When contacted, they had replacements to me within three days with no fuss.
STEVE I.
I've had good experiences either by dealing with them on the phone for advice or online. Really fast delivery of parts. Thanks
bill R.
I asked for a shipping cost to Australia & a reply was sent very quickly. Would highly recemmend PoolVac as have purchased previously without hassle.
Jeffery S.
I was really happy with my order, the products were half the price and delivered to my door within a week. I would not hesitate recommending this site to my friends. very very happy.
Paul R.
I have ordered from PoolVacParts a number of times now. On all occasions the communication has been excellent and the postage times very acceptable (considering I live in Australia). I will continue to use PoolVacParts for the excellent range of products and prices they offer.