PoolsupplyworldReviews of poolsupplyworld.com

The dimensions of the light were not in the description. The light I received was much too big. Trying to return the item but so far, no help from customer service.

I ordered a product (pool light) from this company on 7/17/2018 that was promised in 10-15 days. One month later, after multiple calls to the customer service team and promises of "calling the warehouse" to see when shipment could be made, I still do not have my product. They keep telling me that they have to check with the warehouse and that it will be another 5-7 days..... Very poor service along with failure to send me the item that I ordered. I am out the cost of the light and still have no pool light.

Horrible experience. I ordered a pool cleaner (Barracuda G3) and it arrived a few days later.A couple of days later I put it together and put it inside the water. After a few adjustment as required by the unit, it started to work. Five minutes later, it stopped. I had to go and pull it out of the water and clean the diaphragm ( one tiny oak leaf was stock inside). Every time I cleaned the unit it worked for a few minutes and stopped. After the 8th times, i quite. I called Pool Supply World on Monday August 13th and after twenty four minutes wait, talked to Victoria. She was very sweet but no help. She said that I have to talked to Stacey. She transferred me to Stacey's extension 2312 and after 6 minutes Stacey said that there is nothing she could do. I have to call manufacturer and talk to them and if they say that they can not remedy the problem, they will issue a return ticket. I called the manufacturer and talked to a very nice and professional gentleman ( Ray). He concluded that this type of cleaner is NOT compatible with our area( small oak leaves) and will not work and he said that he will call Stacey and let her know that the unit will not work.He was surprised why I was told to call them. horrible experience which has not been resolved as of now. I am waiting to hear from someone and Pool Supply before calling the credit card company. I have done everything they asked and hope this was not a run around for them to keep the money and send me after my merry way and hoping someone in the company reads this .

Exactly what I ordered at an excellent price AND fast shipping

Bought several items for my pool during the past many years. Always pleased with the delivery time & the item?

Great service! Just what I needed! Great price and included a rebate that Pool Supply let me know about! No other online company have me a "head's up" about the rebate. Easy ordering! Would buy from them again.

Good prices and on time delivery. Recommend highly!

I ordered the correct part for my heater, by my model # and the picture on their site. Got the wrong part, sent pictures proving that they sent the wrong part. I was told by one rep they would help to solve it, and another said it was my fault. Ended up getting a refund minus a restocking fee.