PooLinReviews of poolinstore.com

I had the best experience with technical support since my machine had broken down and the technical support gave me the help quickly and solved the problem by sending me the part 100% recommended

Bought a Poolin EC05 2 in 1 and received it in a timely manner. It was well packed and once I had it set up it was very easy to use. Kai Tang is the best .. if you have any questions or need assistance he is there to help in a flash! He is the best.

Purchased the Poolin EOX 15 needle (this is my 2nd machine purchased from Poolin) I absolutely love their machines and their products! The entire experience from before the purchase to setup was EXTRAORDINARY!! Jessie helped me get the right machine and package for my business, and then set me up with an engineer group for when the machine came. Kevin the engineer was there checking in the entire way, checking over my pictures of projects and watching my video clips I sent making sure I was doing this or that properly. Poolin/Bai customer service is THE BEST! They are there whenever you need them and go above and beyond to make sure your experience is a great one. In the future I will always choose Poolin/Bai for my machines and my accessories.

I am so happy with my Poolin EOCO5. I am a beginner and was able to embroider immediately. I recently had tech issues when upgrading my system. I reached out to tech support through their Facebook group, and Kai Tang patiently guided me through every step. The machine is easy to use and Kai's tech support is top tier! Kai wanted to make certain I was happy and back to embroidering. I am thrilled with this attention to customer satisfaction. Highly recommend!

I gave my eoc07 a five because I really do love my machine. It's a learning curve that comes along with the machine but the after-sales support team is great and I feel like that went above what is expected of them. I truly love the machine and the stitch out is great when I worked out some of the kinks. I've got to learn to hoop my garments better.

I recently purchased an EOC07. I was getting to know the machine and had an issue with one of the hoops attaching to the machines embroidery arm. I reached out to the after purchase service group and Kai responded immediately and filled out the necessary form. I am very pleased with the Poolinstore and the after purchase support service.

Bought the poolin eom directly from the poolin store, was contacted and told them what day was best for us for delivery! The packaging was secure and thoroughly protected! If you are struggling with the set up of your poolin machine the customer service is great and very easy to get hold of a knowledgable after sales representative that will help you with any question you have! 5star review for a 5 star product

La brodeuse 5/5 elle fonctionne tres bien.Service client est top. Répond toujours au problème et nous aide a trouver des solutions.