PooLinPoolin Store is the official online destination for Poolin embroidery machines, we are committed to delivering genuine products, reliable customer support, and a smooth shopping experience—all in one place.In addition to our machines, we offer a complete selection of accessories, supplies, and resources to help bring your ideas to life. Our goal is to make embroidery more accessible, whether you're creating for personal projects, gifts, or starting a small business.
PooLin (poolinstore.com) has 392 customer reviews on Five Star Index, with an average rating of 5.0 out of 5.
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PATRICIA A. T.
I received my EOC07 and had lots of trouble with bird nesting and thread breaks for some time. Finally, I was able to text with Kevin who determined the source of my problem and corrected it. I have used the machine without bird nesting and thread breaks successfully after he diagnosed my problem. Kevin you're the best. Thank you.
Carolyn B.
Glad I made the purchase for my Poolin EOM. I already have the Poolin E06 and decided to upgrade. Both machines work great once I worked out my kinks. Best decision! Purchase was worth it!!!
Anita W.
Love this machine!
Paul V.
Kai was wonderful. Very patient! The language barrier is a little difficult and it’s a slow process but the engineer’s really care and want you to have great service. Highly recommend!
Crystal D.
I own both a E06 and EOM. The E06 I would give a 3.5 stars. It’s an all right machine, but it seemed like I was constantly fixing little things here and there. Now, the EOM I would definitely give it a 5+ stars. It has been nothing but fabulous since I got it a few months ago. I have completed so many projects. There were a few errors here and there, but all user issues, not machine issues. Poolin customer service is truly like no other. They get back to you as soon as they can (different time zone for me), they check up on you to make sure things are running smoothly. I would definitely purchase a Poolin or Bai multineedle again.
Caden R.
Okay so the customer service is fantastic, they help you over in WhatsApp via text and that really helped me as a beginner. I’ve never embroidered anything before getting this machine and this was my first time doing it but Kai From Poolin Customer Service helped me when it was like night and day! Thank you Kai! You’re very dedicated to helping me friend! That being said there’s just some small stuff that’s hard to learn right away, and the machine can be hard to figure out as a beginner, though it’s my first machine so. Also the pedal foot no longer locks at the top, which I hope to fix with customer service. All in all great service 😌, good machine if you know how to use it.
