PooLinReviews of poolinstore.com

Franchement Le service client est très efficace et rapide. La machine coud très bien

El mejor servicio técnico que he recibido en mi vida! Todas mis dudas, con los productos y la garantía todo me han ayudado es de las mejores marcas que existen!

Kai, helped me fix my machine in less than an hour. He was responsive and sent helpful videos to help me problem solve. He was easy to connect with and I didn’t have to wait to get help. I went with the Poolin machine over others because of the promised 24/7 customer support with real individuals and it did not disappoint. Thank you!

I was facing issues with understanding my Poolin machine as i am new to embroidery 🪡 However, Kai has been a great help! He walked me through everything i needed to make my Poolin machine work just fine!

We do not usually write reviews but in this case we feel that it is very necessary to write one. We purchased a BAI Mirror 1501 in May of last year 2025. After researching different companies for several months we choose to purchase the Bai Mirror 1501 embroidery machine. It is something new for us to make this large of a purchase with a company outside of Canada. My bank manager requested information that would be needed to make the abroad transaction. We were dealing with Amy Wang of the a BAI purchasing group. She was able to reassure us that everything would go smoothly once her Bank manager had the legal information to transfer the funds. Amy said that once the transaction was approved at her banking institution that the BAI Mirror would be delivered with in 2 weeks of purchase. It was only 8 days and everything went off with out a hitch. Once everything was done Amy set us up with Leo an engineer for the BAI embroidery machine. Leo has been a God send. He has help us out from the first time that I set up the machine and hit the embroidery button. This is our first commercial machine so there is alway a learning curve. But with the help of Leo knock on wood that the machine has not had many major issues. I would highly recommend purchasing a BAI Embroidery machine. My wife and I have a small home business. We started this as a hobby and now it is almost a full time business. The Customer Service is the best I have every had the pleasure of dealing with. Thank for your time and I hope you enjoy your BAI Embroidery machine. Steven and Greta

Kai and the whole team is great! The Facebook group is helpful, but takes a bit to get a response. Best chance is to email or message someone from their team. Kai asked for pictures and videos and sent me videos and pictures back to find the solution. After fixing our suspected issue, I had to redo my tension so we did a few tension tests. Overall, I am enjoying the Poolin embroidery machine and the team!

Excelente producto y facil de usar

After so much research, I decided to buy the Poolin EOX 15 needle machine. This is my first multineedle and I was a bit nervous. From the beginning I have to say that this has been a great experience. Ordering was easy. Communication with customer service is excellent. I received my machine in 1 week from ordering and the process was smooth. Assembling the stand was something I did by myself and found it extremely easy. There are videos that you can follow on YouTube which were very helpful. Once I got the machine started from there on it has been nothing but exciting every time I stitch something. The quality of the work is amazing and I am excited to keep working on new things. If I’m stuck on something, I’ll send a message and Leo helps me out right away. I am already thinking on adding a second machine as soon as I possibly can! If you are thinking of buying an multi-needle machine and you are new at this, this one is a great one.