PooLinReviews of poolinstore.com

I couldn’t be happier with my experience with the Poolin EOM and the Poolin support team! As someone new to using a 15-needle embroidery machine, I had plenty of questions, and their customer service has been exceptional. Every person I’ve worked with has been patient, knowledgeable, responsive, and genuinely committed to helping me learn and succeed. The Poolin EOM has been a fantastic investment. The stitch quality is excellent, the machine runs smoothly, and once you get familiar with it, it makes embroidery so much faster and more enjoyable. What impressed me most was knowing I wasn’t learning alone. The support team was always there to answer my questions and guide me through the process, which gave me the confidence to continue growing my embroidery business. A very special thank you to Kevin Xu for going above and beyond. Your patience, encouragement, and willingness to answer my questions made a tremendous difference in my learning experience. Your dedication to helping customers succeed truly reflects the outstanding level of service that Poolin provides.

I first bought a Poolin EOC06 and decided pretty quickly that I wanted a bigger machine. They refunded me for the EOC06 and I traded it for an EOM. I have been extremely happy with my purchase. I have had minimal problems. Mostly operator error as I am learning the machine still. Their customer service is amazing and they are always very helpful in solving my problem. I have made some beautiful things and have enjoyed this machine very much. I would totally recommend.

Look I have to tell you about my purchase of a new embroidery machine. First off it's a Poolin EMO 15 needle. It was the best decision I made. I have had and still receive the best support a person who knew nothing about embroidering. Kai Tang is the best support system I have had since I got my machine. I was up and running in no time at all. The price was not at all bad and it was worth ever cent. Kai actually checks on me to ensure I'm still learning or making things and I have. Look take it from me, buy a Poolin or BAI. You will have a strong support system.

I bought the poolin EOX model after having the EOC 06 for a year..I wanted to see if I really truly loved embroidery before getting the multi needle machine..I must say after only having it a week.. I love everything about it..I learn something different about it every day and like it much more than the 06. This is my first multi needle machine so I was intimidated at first but the customer service reps help you and will talk to you through every step! I love my poolin EOX!!

I purchased the ECO06 a little over 2 years ago to use as my secondary machine. After only a few stitchouts, I realized this machine is a work horse! It is no longer my secondary, but my primary machine. The Youtube video for maintenance is fantastic, as is the tech support, when needed. You can't go wrong with a Poolin!

I have a Poolin EOC06 and loved it as soon as I got it! I recently upgraded to the EOM multi needle machine and it’s amazing! Customer service is amazing as well!

When I first received my EOC 07, the medium hoop (7.9x7.9) didn't fit. I contact support and with in a week I received the replacement from Poolin. The support was wonderful!

I have had the ECO03 for a little over two weeks and I ABSOLUTELY love it! I am able to sew, quilt and embroider all on the same machine. It was easy peasy to learn and the customer support team is top notch. They actually reached out to me before even needing them. The Facebook group is a bonus too! I love being part of the poolin family and know that I will work my way up to the multi needle. If you’ve been looking at machines.. you can’t go wrong with a poolin!