PooLinReviews of poolinstore.com

Leo Wang helped me fix a misaligned automatic threader on my embroidery machine and was very responsive and helpful! Excellent customer support!

Customer support is super helpful. You just need to understand the time difference in when support is available. Every questions has been met with an appropriate answer and I have been helped every step of the way. My projects have came out great!

I underrated it performance but I got to learn more with this machine. I am a tailor in Ghana and not many people know about the features the machine possess. Thanks to the technical team too.

I am new to embroidery and I start off with an EOX. Great sales support by Nancy Wen, great support from the started of my online chat and end of sales all the way. There was a mistake during the purchase on the product description on the site. Poolin tried their best to compensate me with all they could do. Everyone make mistake, the fact is how someone willing to face it and correct. Poolin did it and such a responsible company. Shipment wae fast, within 7 days, I received my machine. During the troubleshooting, thank you Kai Tang for the continues support. I left any questions in the chat and he will get back to me the same day or the next day. Getting a machine from Poolin really give me the peace of mind because of their continues support. Thank you Poolin team.

I was looking to start my business with a 15 needle embroidery machine and so glad I chose Poolin. What really makes them stand out above everyone else is their customer service. They truly go above and beyond to help you with anything you need.

I love my new machine. It is a poolin EOC07 and it is very nice and very easy to understand and work with the machine and if I ever have a problem the team responds very quickly.

I had such a great experience with all of the Poolin faculty. From the sales end to the service everyone has been so kind and helpful during the whole process of getting my new machine. Kai Tang was my technician and he was so nice and reassuring! I had no issues what so ever it was very easy to put everything together and start embroidering!! The product itself is very good quality. I got a Poolin EOM 15 needle and It's a beast! I 100% recommend. I’m so glad I went with it.

Excellent customer service! Kai Tang was very responsive and helped me solve my embroidery machine issue step by step. He reviewed my photos and videos, identified the problem, and my machine is now working perfectly. Thank you very much for your professional support!