PooLinReviews of poolinstore.com

I recently purchased the Poolin EOM 15-Needle Embroidery Machine. When I first received it, the machine displayed a "Connection Error" and would not operate properly. I contacted Poolin's customer service, and they worked closely with me to troubleshoot the issue. Although we were unable to resolve the problem, they quickly determined that the machine was defective. Poolin promptly sent me a replacement machine and arranged for the defective machine to be picked up, making the exchange process easy and hassle-free. Throughout the entire experience, their customer service team was responsive, professional, and committed to making things right. While receiving a defective machine was disappointing, the way Poolin handled the situation gave me confidence in the company and its commitment to its customers. Based on both the quality of their customer support and my experience with the replacement machine, I would recommend the Poolin EOM 15-Needle Embroidery Machine.

I had my machine about a month. I absolutely love it! I am familiar with embroidery and have owned many other brands. Poolin by far has been my favorite, customer service was great from the start, purchasing was a breeze, shipping was quick, and setting up was so simple. I bought the EOV and have had no issues with clothing or hats. I really can’t say enough how much I love this machine, very beginner friendly if you’re new to embroidery.

Customer service was great! They helped with a software update that has made my Poolin EOC05 work smoothly. They were quick to respond and worked with me until a solution was found. The machine works great and I am excited to continue making projects!

Kai was wonderful in responding my warranty issue and sending the replacement parts asap! Especially with the time difference. Very appreciative!

Kai is very helpful if you have any problems. I have had stitching and hooping issues and the service team are there to answer and resolve any issues I have had. The Poolin EOC07 is an excellent embroidery machine and Kai is top notch when issues arise.

I had a slight amount of experience with embroidery before I bought the EOC6. I knew nothing about the maintenance required to oil and maintain the machine. I watched vids and got the feel for the machine before being greated by Poolin's friendly and helpful staff. Kai Tang is a solid engineer and has been helpful and supportive of my embroidery endeavors. I eventually upgraded to the behemoth of their flagship machine, the EOX. Throughout experiencing the EOX and even prior to me getting it, Kai helps and will continue to help me despite having many customers to help. Poolin's staff is A1 and always supportive. I know they'll keep up the amazing work on being informative and enthused to help out their consumers!

I love the EOCO 5 it’s been a great machine can’t wait to upgrade!

I was having issues with one of my needles not moving up and down like it should have. I reached out to my tech team and Kai was extremely helpful.