Pool DealsReviews of pooldeals.com

You have to read the fine print about no returns I ended up ordering too much pool cove and needed to send back a whole unopened package and they wouldn't take it back they wouldn'd even answer their phone during Covid-19 I wouldn't rate them anything

Ordered a pool liner on 5/16/20, have yet to receive a liner. I too have had canned email responses, them trying to cancel my order without me asking them to do so, very rude and snarky email responses when I asked if they could read English as it was obvious they were not reading what I had written and telling me if I cancelled my order it would be a 10 percent fee for the priviledge. This company has been the worst to deal with. I wish I had gone with another company with as much hassle as this company has been.

Horrible!!!! I never write reviews but felt compelled to write this one to hopefully keep people from purchasing from this company. We ordered a pool liner May 18 and never received it. You cannot call customer service to speak to a person because they say it is not open due to covid 19. They use that as an excuse to ignore people's complaints. You have to submit a ticket and all you get are the same lame responses that are probably computer generated...not an actual human typing up a response. After a mth and half I finally had it and filed a complaint with the BBB and amazingly I finally got a refund from them. It took 2 days to get a refund once I got the BBB involved. I truly feel if I wouldn't have done that we would've never received our liner and they'd never refunded us our money either. They had full intention of just keeping our money and not sending what we purchased. This company is not trustworthy at all....stay far away!!!

If I could give them a 0 or negative I would. Took forever to ship my items even though my ship date said a week after I ordered. Then they sent the wrong size pool pad. When I tried to call customer service you get a recording that says you must create a ticket request online. It says they will respond in 1-2 days. Ya right. Try 4-5 if you are lucky. They had me take a picture of the box and then said yes I could return it because it was under warranty still. UNDER WARRANTY!!! It was the wrong size, never even taken out of the box. They said to set the wrong size box out and ups would pick it up and once they did THEN they would fix their mistake. Meanwhile while waiting I can't set up my pool. After a week I contacted them again because the package still had not been picked up. They said to wait 8 days and then we could discard the package as UPS probably wouldn't pick it up since the box had been rained on and they would ship out the new one. 2 more weeks nothing. Now it's been 2 months since I placed my order. I contacted them again only to be told they don't have my size anymore and they will issue a refund. So not happy. Worst company ever. STAY AWAY!!

Ordered a solar cover Sunday June 21. Read reviews after ordering and was nervous that I would never see the cover. To my surprise it showed up Thursday June 25. It was earlier that what was estimated when I ordered. Thank you for the great service.

I would not even give them a star if I could. Do not purchase from this company!!!!!! I wish I would have checked them out before I purchased. The customer service is awful. Products are not worth it. Don’t answer phone. They own 2 companies. Pool deals and pool zone. So don’t deal with either one. Emailed back and forth today and I stated my dissatisfaction in this company. Copy and paste answer to your question over and over I stated thanks for the copy and paste. She replied “you’re welcome “. RUDE

I have the same problem as everyone else. They charged me the second I placed my order, never disclosed the product was backordered, and gave me the complete runaround via their slow, horrible email support. Even though I canceled with plenty of time, the item still shipped to me and they would not take it back. I will never do business with this company again.

So I had originally posted a scathing review on these guys - mostly based on a lack of response to my questions on my order. I placed an or on May 23, After several days I didn't hear anything, and then I got a response that there were delays due to Covid, etc...Then I read these reviews and figured - we'll I guess I'm screwed. Then I sent a few more messages, and on June 18 my new liner showed up. So that's 18 business days. I'm noticing all the compliant are sandwiched around the last 30 or so day. The liner is once. Good quality. I think it's a little deeper than 48 inches, but I was able to make it work. Anyway I'm revising my previous reviews. There are work from home restrictions, and I know - and so does anyone that owns or wants to purchase a pool that this it's a little impossible to get a pool guy right now, and if you do they are gouging you on pricing. Everyone want a pool for the "Summer of Covid". These guys are probably slammed. Cutting them some slack due to unusual circumstances.