Pool DealsReviews of pooldeals.com

Wish I could give them 0 stars. Pretty much the same story as everyone else. Ordered liner on 5/24, gave me the runaround via email ticket about when the liner would ship. Finally read these reviews and emailed in via ticket to cancel on 6/9. They ended emailing back saying that I could only cancel once I receive the cancellation email 3-7 days after I requested to cancel. Never got it. My liner shipped on 6/16 and they told me I requested on 6/17 to cancel. Not true. I took screenshots of my ticket conversations to prove. Got the liner on 6/20. Ordered an overlap liner, for a beaded. Not even what I ordered... In the meantime I ordered a liner from Linerworld. Received it in 4 business days. Recommend going there for liners. Avoid Pooldeals at all costs!

This company is awful to deal with. Also doing business as Pool Zone. No response from anyone for almost two weeks. I ordered my pool liner a month ago and never got it. I asked them just to cancel it because I waited the time allotted plus extra time for COVID-19. On their phone recording and website says all orders are shipping on time. Someone finally emailed me and said they would cancel my order. Yesterday the pool liner arrived at my house. It was wrote on the box customer refused but they sent it anyway. Then they didn’t even send what I ordered but told me it will still work. That’s not the point! I Didn’t order what they sent me. They told me all sales are final and won’t take it back or refund my money. This company has 85 Better Business Bureau cases against them. Do yourself a favor and pass this company up next time!

Do not purchase from this company. My husband ordered a pool pump and was given a 6/11 arrival date. I go onto the website to get tracking 2 days before. Website said the order was sent to the warehouse. I saw they had a lot of other bad reviews (didn't know this until after my husband had already made the purchase) so I tried calling and got no answer. So then I leave a few messages saying that i wanted the tracking number or I would be contacting the credit card company. A few days later they sent an email saying they would try to cancel the order but would be charging me a 10% fee since that was listed in their terms. I informed them that THEIR terms also state that product would be shipping in 2 DAYS and that I would be informed if something was on backorder. The words back order does not appear on the order anywhere. I am waiting to see if they return all our money or with hold the 10%. Very shady company and I hope my husband has learned to read reviews before purchasing from companies online.

Worst company I have ever worked with! Been over a month and still no pool liner. Received my pool pad 3 days ago. Can’t talk to anyone at the warehouse. They responded only once to my many emails saying it would be shipped within 1-3 business days and that was 2 weeks ago. Paid for expedited shipping. CALL YOUR BANK OR CREDIT UNION AND THEY WILL REFUND YOUR MONEY!

I ordered a pool pad on 5/21/2020. Their website said most items ship in 48 hours. I even paid an additional $2.99 for ruch processing. 10days later I opened a help ticket to scheck status on my order. They replied the next day stating there was a delay and it should ship in 1-3 days. They also said I could attempt to cancel the order. I requested to cancel the order. I promptly received an email stating my reply was noted. I waited another 4 days. The order had still not shipped and I hadn't received confirmation of my cancelation. I requested to cancel a 2nd time. 3 days later I received an email stating they would put in a cancelation request but it generally takes 3-7 days. 6 days after my 2nd request to cancel I received a reply to my help ticket. Unfortunately, I was unable to log into the help ticket to see the response. I had to open a help ticket requesting help to view my previous help ticket. 28 days after my order was placed they responded by saying my order had shipped and gave me a FedEx tracking number. I was unable to install my new liner with out the liner pad. It was obvious from other reviews that I would get the run around from pooldeals.com so during the process of trying to cancel my order I ordered a simialr pad off of ebay and received it in 2 days. You will see my experience is pretty similar to many other pooldeals.com customers.

I would give pool deals a 0 star review if I could. I placed two orders with them and the first order they only shipped half the order and then tried to tell me I would have to pay for the second half again. I placed my second and last order with them a month ago with express handling and still have not received what I ordered. When you call to speak with customer service it tell you the call center is closed because of the pandemic. It take 2 to 4 days for them to get back and then they tell you they have canceled your order when you didn’t want them too and it will take another 14 to 30 days for your items to ship. So it will be December before I get my solar cover reel.

DO NOT ORDER FROM THIS COMPANY. THEY GET YOU TO PAY A FEW DOLLARS MORE FOR FASTER PROCESSING THEN LET YOU KNOW THAT THE PRODUCT WILL TAKE LONGER TO GET. THEN THEY CANCELLED MY ORDER WITHOUT ME ASKING THEM TO! PAY THE XTRA FROM A MORE REPUTABLE COMPANY, THESE PEOPLE ARE LOW LIFES WHEN IT COMES TO CONDUCTING BUSINESS.

I’m ready to hire an attorney for a law suit. If you all are with me on this we can all file against this company. I’m not playing their games anymore