Pony O Hair AccessoriesReviews of ponyo.com

Response from Pony O Hair AccessoriesApr 8, 2022

Hi ! My name is Valerie and I would be happy to assist you! 😀 It sounds like your PONY-Os are out of shape! We suggest taking an item, such as a pen or a sharpie, and run it along the inside in a circular motion to straighten the copper inside! ✏️You can also use the warmth of your hands. This will bring your PONY-Os shape back, strengthen the copper, and allow it stay strong and flatten better in your hair! 💝 You can see what I mean here: https://www.ponyo.com/pages/tip-straightening-your-ponyo

Response from Pony O Hair AccessoriesApr 8, 2022

I understand, ! 💝 My name is Valerie and I really want you to love your PONY-O! It is so different than a hair tie and has a bit of a learning curve, so click the link for easy to follow videos. The best one to start with is the first video! https://ponyo.com/pages/instructions-hair-types Go here and click on the hair type that's closest to yours! Having a detailed step by step video is super beneficial! Don't worry, it is different and everyone has used a hair tie all of their lives! I know you will get it! If you need more help, please email [email protected] for a free one on one. ❤️✨ If it's just not working for you, its okay. We have a 30 day return policy. To send it in for a refund, less shipping, mail your products to: Riot Inc 25587 Conifer Road #105-234 Conifer CO 80433. Please include your order number, so we know who to credit! 😀

Response from Pony O Hair AccessoriesApr 8, 2022

I am so sorry to hear that, ! 💝 My name is Valerie! Here are a couple quick pointers that may help! 😀 -When you bend the ends down, make sure the sides are still aligned (One on top of the other). If they are not, there will not be a tight hold! -PONY-O is so comfortable (it doesn't pull) so you may think it is not tight! A habit, with our hair ties that everyone has, is that we split our ponytail and pull on it, to tighten our hair tie. This does not work, with a PONY-O, it opens it up (Weird, right?) The alternative, it to give it a couple of tugs to see if it is tight. If not, bend the ends, more sharply, or give it another squash! -Making sure the sides are sharp bends at all times will also help create the tightest and longest hold. Leaning back on the PONY-O (in the car, on the couch, etc) can flatten the bends, so be sure to re-bend the sides when you get up! When you are sleeping in bed, put it high on your head so that it stays tight! The video instructions will give you tips like this! Be sure to check them out! ❤️ https://ponyo.com/pages/instructions-hair-types

Response from Pony O Hair AccessoriesApr 8, 2022

Valerie here! Thank you so much sharing 🙌 We cannot begin to tell you how appreciative we are to have you as a customer and we are so happy to hear that you love the PONY-O as much as we do 😍❤️ Have a great day! ✨

Response from Pony O Hair AccessoriesApr 8, 2022

My name is Valerie I am so sorry that your order has not arrived yet! 😔 I would be happy to assist you though! If you could please email [email protected] with the order# or the email address that was used. And that way I can help you locate the order in a more secure platform. I look forward to hearing from you! ❤️

Response from Pony O Hair AccessoriesApr 8, 2022

Valerie here! Thank you so much sharing 🙌 We cannot begin to tell you how appreciative we are to have you as a customer and we are so happy to hear that you love the PONY-O as much as we do 😍❤️ Have a great day! ✨

Response from Pony O Hair AccessoriesApr 8, 2022

Valerie here! Thank you so much sharing 🙌 We cannot begin to tell you how appreciative we are to have you as a customer and we are so happy to hear that you love the PONY-O as much as we do 😍❤️ Have a great day! ✨

Response from Pony O Hair AccessoriesApr 8, 2022

We're happy when you're happy! 😍 Thank you for the LOVE!